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6/8 Moo 3, Bophut, Chaweng Noi Beach, Chaweng Noi, Koh Samui, Surat Thani, 84320 Chaweng Noi Beach, Thailand
August 14, 2016
July 17, 2016
눉In all my travel I have never stayed in a hotel where the staff ( especially the manager and front desk) were outright rude, inefficient and frankly in my humble opinion in the wrong filed of hospitality. - we arrive and no one helps with our baggage ( we had 2 small kids age 3 and 1 yr). - first thing they say to us if the linen is stained or any damages we will be charged ( no proper welcome, smile, welcome drink, nothing) - did not clean our rooms for the 3 days we stayed. - the so called shuttle to chewing is a joke they basically drop you off at their Baan Talay resort. Timings are rigid and no return back.! - breakfast was terrible with a fixed menu and not much flexibility or other options. - pillows were too high gave us all a stiff neck - pool was slimy ( could be the mixing is the rain water) - while checking out the front desk says he is the only one on duty, hoping that I would take the bags on my own. ( eventually he helped but I carried most of the bags) - they make it seem that their only interest is in getting money from you.! Really all the above points can be overlook but the worst part was the attitude/ unfriendly and cold mannerism of the manager with most hotel guests and how inefficient she was in handling simple tasks. The bar guys and the other staff were pretty ok. We payed the most to stay at this property during our trip in thailand and we were highly disappointed with the staff and our stay on the whole. We spend the day at Banana Fan Sea Resort which was a fabulous place. Staff where excellent/ great food and location. Thankfully we have great memories of Koh Sumai. We have come to realise that good friendly and attentive staff are the most important criteria when staying at a hotel as that's what make for a memorable experience of a place. We regret staying at Baan Talay Villa and hope the management will look into this huge problem with the staff which is otherwise a nice property.
눇Nice property, clean and spacious. We booked the pool attached rooms so it was fun for the kids. The food was surprisingly very tasty ( but make sure to ask for less or no spicy Options). Sadly that's were it ends. I'm shocked this property has such high reviews on booking.com
July 23, 2016
눇The Staff were really friendly.
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