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36 Moo 1, Ao Nang, Muang Krabi, 81000 Railay Beach, Thailand
27 February 2016
눇Cant understand why people complain so much about this resort. I too was a bit wary of this place due to the 'low' review ratings, but im glad I went ahead with the booking. We stayed here for a week and paid €26 / night. Our bungalow was clean, shower facilities were good, the pool area was pleasant, pool always clean, and whenever I asked something at the reception, they always replied with a smile. If you freak out at the sight of a bug, this resort, as are all resorts in Railay area, is surrounded by thick jungle, so expect the odd bug or two. Monkeys abound as well, and if you think they are cute ... leave food in your backpack and they will prove you wrong. I enjoyed my stay at this resort and would definitely return.
22 February 2016
눉The mattresses are old and worn and very uncomfortable. Our bungalow was right next to the pool and walkway, so it was loud and we lacked privacy. The AC also dripped and we needed to put a trashcan under it. They messed up the first day and only had a room with a fan available. Do not book the room! The beds are awful. Worse than in the bungalow. They charge 100 baht per person for breakfast. This should be included. Even though they messed up, they wouldn't even give us the first breakfast for free. The staff is unwilling/unable to make any exceptions. Customer service is non existent. We stayed at Diamond Cave 10 years ago and again 2 years ago. It used to be a nice, quiet and private place. Now there are a lot of families with kids and it is very loud. Also, the place is run down. They need to spend money on new mattresses and upkeep.
눇Bungalow style with front porch. There was the cutest cat family who hung around our bungalow. They made our stay. Without them, I would give this place an overall bad review.
22 February 2016
눉- We got some kind of virus in railay and we become very sick. Meanwhile my girlfriend was almost uncautious and laid in the floor of the bathroom I had to fight with an incredible big cockroach to defend her from it. We heard that most of the hotel guests had the same virus that night, there were throwing out sound through the whole night. Even the doctor came out to the hotel that night. Next day we went to the reception ask what happened last night, but the manager denied everything she said maybe we got some food poison. So our company had a really bad experience in that place, the management do everything to create a hell from that place.
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