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19/9 Moo 3, Koh Tao, Ao Thian Og, 84360 Ko Tao, Thailand
July 7, 2015
눉1) Booking/reservation was disappointing. We booked more than one week in advance and found out upon our arrival that they misplaced us in the wrong room; instead of Getaway villa, they booked us in Hideaway villa (a one step down). Since the Getaway villa was not available during our stay, we had to stay in Hideaway villa and was upgraded to Castaway villa on the second night (beach front). The upgrade offer was great (thanks to the reception staff) but we would prefer if the booking was correct in the first place. 2) Staff/bell boy who moved our bags on the second day opened our backpack and put our tote in while moving. We found out after we came back from outside. Nothing was lost but we believe opening guest's bag should not be done without our permission. 3) Transportation between the pier and the resort (using the resort bus) was limited in frequency. On the second day we had to wait about an hour at the pier to get on the bus. We called the reception earlier and were told to wait for 10 min so we didn't take a public taxi. The driver told us to wait until the new guests arrive at the pier and refused to offer us a ride before that.
눇Reception staff were really helpful and accommodating. Beach front villa is real nice.
June 28, 2015
눉Advisable would be cleaning the reef around the fishermen's boats.
눇We loved the quite environment far away from busy life, the nature and snorkeling every day.
June 28, 2015
눉Level of maintenance ongoing during our stay Our garden used by cut through by staff and guests
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