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120/126 Rajaprarop Road, Pathumwan, 10400 Bangkok, Thailand
3 January 2016
눉I had several bad experiences. Firstly, the advertisement showed pictures of nice rooms, and good facilities, however, when I got there, the facilities were outdated. The Wi-fi was excessively chargeable and when I want to use the service they said the wifi isn't working. I asked for an estimated time when it is back on line, but the receptionist said nonchalantly and with no concern saying "Not Sure". Secondly, on the new years eve, at around 9pm, I was stuck in a lift with 5 other passengers. We buzzed the alarm bell but only after 20 min, someone responded in the speaker. The staff did not make us feel comfortable by letting us know if someone is turning up to save us. It was a horrible experience being trapped in the passenger lift with very little information given to us what is being done. We could be spending countdown in the trapped lift for all you know. The mechanic then told us they can't do anything and they are contacting OTIS company to open the lift door. That was another 2 hours later. We were stuck in the lift waiting to be saved. It was not a new years eve memorable event. When we were rescued I went to the receptionist to say that I am disappointed with the experiences so far, and the manager said "well these things happens". That is not a great attitude to be given to customers of the hotel. Thirdly, I felt the bed has bedbugs and I was scratching myself which makes me unable to sleep the whole night. At 5am, I can't wait to check out once I book another hotel in the morning! I booked for 2 nights, but asked them to cancel my other night as I cant wait to leave the hotel. The hotel does not make any effort to try to improve the service for me, and just say yes we can refund. I have to wait for another 2 weeks to be refunded. Again, another bad service.
눇Concierge service was pleasant.
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