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243 Moo 3 Saladan Koh Lanta Krabi, 81150 Ko Lanta, Thailand
February 18, 2016
눉FYI "Superior rooms" are all in E block which is a 10 minute walk through the property to the beach. The hot water in our room was pretty much non-existant (scorching hot for 1 min, then back to cold). Also, the cleaning ladies leave all the doors open while they clean so we came back to 12 mosquitoes in our room (we counted), and sometimes they didnt clean little things like the mirror or left dirty coffee cups. The staff did send a technician when we mentioned the hot water and cleaning, but nothing changed, so maybe a problem with the infrastructure and crew...
눇Location and grounds are amazing and safe-right on Long Beach which is a beautiful white sand beach lined with restaurants, bars, hotels, etc. Perfect for swimming and tanning :) Breakfast was a high point - lots of fresh fruit, salad bar, omelet / egg station, huge variety of hot foods (rice, pancakes, potatoes, veggies,etc). We filled up here and didn't have to eat until late afternoon! Gorgeous pools, comfy bed, and quiet room with a beautiful patio! Wifi is good too. Contrary to many reviews, the staff was actually pretty friendly. Some more than others, but they handled all our needs as best as they could.
February 17, 2016
눉Reception and travel desk staff were not very friendly or helpfully, however this may have been due to lack of English on there behalf.
눇Cleaning and restaurant staff were lovely and did there job well. I also really liked that they didn't allow people the reserve sun loungers on the beach by placing a towel on them all day. If this happened they removed the towels giving everyone a chance to use the loungers. It was handey to be able to hire scooters directly from the hotel also. GREAT POOLS!
February 15, 2016
눉We booked a superior room not realizing that we had booked a room in one of the periphery buildings. It was a basic room, with a balcony, and a short trek to the main lobby and amenities. We had a view of the main road. If we had known this prior, we would've spent more money and stayed elsewhere, or if possible, upgrade your room and stay in one of the villas. We had contacted the hotel prior to our stay to arrange for transport, but received no reply. The customer service was a bit lack lustre. This is not a luxury hotel by western standards. It felt more like a 70s business beach resort.
눇The hotel was clean and well maintained. The grounds are well kept and the pools are grand and a definite plus. The hotel's Long Beach location is great, being situated just close enough to Saladan and a taxi or motorbike away from other beaches. The buffet breakfast was impressive. Good selection. Lots of fresh fruit. The in-house tour bookings desk was very helpful.
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