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State Tower 1055/111 Silom Road, Bangrak, Bang Rak, 10500 Bangkok, Thailand
19 March 2016
눉Overpriced hotel in need to be refurbished, everything is old. A staff member named Celine made a really inappropriate coment about my tanned skin and was over all quite rude and didn't act as expected in a 5 star hotel. We stayed in one of the suites on 57th floor and we expected a luxurious room not a room with old furnitures and a dirty bathroom. It was quite confusing with all the information we were told at the arrival, like where is the lounge that we were suppose to have free access to and whats the opening hours, on what floor do we have breakfast (which was nothing special at all), we had to call the reception several times instead of them just have an information document in the suites with all relevant information. Small pool area with shadow during most of the day. Better to stay in another hotel and just visit the sky bars for its view, because on the bars and restaurants is where they put all their money....
눇Lovely view from the sky bars, comfortable bed,
18 March 2016
눉we was greeted by a really obnoxious Belgium girl, who was very rude when we quizzed about the fact we knew nothing about having to pay a security deposit in case we decided to steel anything or damage the room, We were told two different versions, that they would only process a visa card pre authorisation to "hold" the funds until check out, the other when I tried to give them my debit card & they said oh no, as the refund will take 1 month?? we were assured only a holding payment would be taken, but on checking this again on check out, & checking our internet banking they have taken £300 pounds, so we are still wondering when we will get our £200 deposit back? as we paid £200 & then they took another £100 on check out.... outrageous!! No apologies from them about the rude staff member. our luggage was left outside...where anyone could have helped them selves to it, as we had to come back to check in, as the room was not available. We had to collect it ourselves to take to the room & then had to constantly chase them to come unlock the balcony doors, so we could enjoy the view & the sunshine, as un knowingly to us there is no sunshine on the pool area after 1.30pm, which is the only outside space you can access, as the roof top is closed until after 6pm. There are queues of non residents who come in to just use the sky bar, it was mental. Not a great experience & we had wished we had stayed at the previous hotel we were staying in Bangkok, but told we could not change our minds as we would still have to pay for the room even though we were clearly not happy.
눇We only went to use the sky bar & cancelled our sirocco restaurant booking as we were disappointed over the rubbish menu, over priced & not Thai.
17 March 2016
눉Not much privacy, hotel staff walked into my room at night while i was naked.
눇View and service
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