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144 North Sathorn Road, Silom, Bangrak, Bangkok, Sathorn, 10500 Bangkok, Thailand
22 September 2015
15 September 2015
눉Very disappointed with the service at front desk. I requested to have the white designed room few weeks before my arrival. I even got a confirmation email from hotel that they will reserve the specific designed room. When I arrived at 8pm, they said there is no room for me except smoking room. I insisted to have the room I requested n even show them the confirmation email. After 30mins if arguments, they finally had a room for us. But room is not ready. We had to wait for 2 hours. (Hotel should hv give me an upgrade, since they made the mistake, but instead, they make us waited for 2hrs for the room) After dinner, the room is ready for check in. Staff took my credit card for verification only. But I received sms from my bank, the amount is charged to my card. The staff, refused to show me the receipt, kept insisting that it is just verification. We were too tired to argue on that. Upon checking out, same staff took my card again. But this time, he set it as offline. I did not received any sms from bank. I'm sure the staff made a mistake on my 1st payment, but refuse to admit. Toiletries and hand towels r not replenish daily. I'm a regular customer at this hotel, standard has definitely drop.
눇Like the design of the room. We always stay in this hotel when we visit bkk.
17 September 2015
눇The way they set buffet for wedding ceremony and live band.We had a good time and a lot of fun
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