4/5 Moo 3, Pae Klaeng Kram Road, Chark Pong, Klaeng, Rayong, 21190 Klaeng, Thailand
#1 of 9 hotels in Klaeng
Guests' ChoiceBased on 150 hotel reviews
8.0Cleanliness
8.6
Comfort
8.6
Location
8.5
Facilities
8.3
Staff
8.5
Value for money
7.9
Free WiFi
7.7
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End of dialog contentReviewed: March 11, 2024
David
United KingdomFood, beach close by, good staff all around
I liked most all things about novotel,but the entertainment as lacking evenings were very quiet for me
Stayed in February 2024
Reviewed: March 1, 2024
Mark
AustraliaThe price for breakfast and massages seemed very high compared with what we experienced in Pattaya so we didn't try either. More reasonable pricing for these services and we would have tried them for sure.
Friendliness of all staff. Room was very spacious and didn't feel cramped. The gardens and layout were beautiful and made for a relaxing stay. The combination of pools and beach was great. The quiet remote location away from the hustle and bustle of city life was wonderful.
Stayed in February 2024
Reviewed: February 16, 2024
Sebastian
ThailandBathroom was a little small and aircon quite noisy. Also a bit sad that they have two restaurants, but both offering exactly the same food.
The pools were great with a dedicated kids pool, 2 large pools, hot jacuzzi, kiddy club etc.
Stayed in February 2024
Reviewed: February 12, 2024
Raimund
Thailandbeach area - no sun beds/umbrellas...
Junior Suite - very nice, comfortable - good quality
Stayed in January 2024
Reviewed: January 29, 2024
Christopher
ThailandBeach was nice but there was a box of empty beer bottles on it that could been seen from the pool area. It was there for 3 days until the tide washed it away. Website stated there are 3 restaurants but one was only open for breakfast & one wasn’t open at all. That made dining a little restrictive, as the location is isolated.
Decent breakfast, food very good overall but menu is a bit small. Comfortable rooms, great showers. Big swimming pool with plenty of room around the decking area.
Stayed in January 2024
Reviewed: January 22, 2024
Slawomir
Czech Republicbreakfast could have been better
Stayed in January 2024
Reviewed: November 11, 2023
Pick
PhilippinesI didn't the smell inside of toilet in my room. I didn't the parking and noise came to my room.
"room" As I stayed 1 night and my room was clean and comfortable and my View was in Parking area. But I can smelled and was not good in Toilet and I needed to close the door at night and out of my room. I would like to complain to the hotel but as it was long weekend in Thailand and many tourists and guest in the hotel and I was stay only 1 nights and ignored it. If the Hotel was read as my comment please be check and imported. "beach," is clean and nice to swimming and have a good activity. "pool," is nice and clean and separate from adult and Kids. Thank you and I will be back and stay again soon.
Stayed in October 2023
Reviewed: September 19, 2023
Donald
ThailandThey charged 30 baht for ice...that's the first time I have ever paid for cudes of ice ! 🧊
Very good staff..great location 👌
Stayed in September 2023
Reviewed: August 9, 2023
Ahmed
BangladeshThe coffee shop closes at 4 in the afternoon. What a joke! Room service is not round the clock. Poor wi-fi.
Excellent location. Very helpful staff. Loved the breakfast.
Stayed in July 2023
Reviewed: July 21, 2023
Wichak
Thailandstairs' floor is marble which it's slippery when wet, guests went from pools back to their rooms with the soak wetsuits so the stair is always very dangerous.
friendly staffs, well maintenance
Stayed in July 2023
Reviewed: July 20, 2023
Maik
GermanyWhite snapper 🐟 disappointed for 400 THB at Restaurant :( But Restaurant and Service e.g. poolbar nice friendly...
Housekeeping 4th Floor room 402 👍 ... Everyday Headset on Teddy from our son . . Very nice 😃 ... Nothing to complain... Parking Security nice 👍 All staff nice and friendly 👍
Stayed in July 2023
Reviewed: July 9, 2023
David
United KingdomWe are lucky as we have a car but if you don't then youll be very cut off from anything. Especially in when we stayed as most of the time there was hardly anyone there and not much to do. That will suit some but not all.
Stayed in July 2023
Reviewed: May 24, 2023
Chotirot
ThailandNot handicapped friendly. Might have to take a few steps up and down to get to the beachfront, wheelchair is difficult. But you can access the hotel rooms with elevators without any problem. No nearby 7-11. There is a small minimart across the street with limited snacks and drinks.
Nice Private Beach access. Quiet. 3 pools. Great for family and kids. There are nearby local seafood restaurants within walking distance to enjoy local food by the beach.
Stayed in May 2023
Reviewed: May 2, 2023
Chinpat
ThailandBeach is good. Pool is great. Room is big.
Stayed in March 2023
Reviewed: April 27, 2023
Arno
ThailandThe customer closed the door loudly.
Everything i l
Stayed in February 2023
Reviewed: April 17, 2023
Felix
Thailandrooms are a bit basic, a sofa or chair would have been nice. Breakfast room looks a bit like a fast food outlet and is understaffed, plated tend to pile up on tables.
it was clean and stuff was friendly.
Stayed in April 2023
Reviewed: April 15, 2023
Ronald
SingaporeIt was recommended by mgr to order promotion, but Pizzas were cold served...we asked them to reheat, but still not warm after that...not recommending this. Kids swimming pool water is dirty.
Swimming pools and large rooms with smart tvs
Stayed in April 2023
Reviewed: April 14, 2023
Mam2000
United States of AmericaThe equipment in the fitness room was quite limited and some of the machines did not function correctly. Not many selection to eat outside of the hotel. The lobby was not as cool as I would have preferred.
The beach area was good for playing both on the beach and in the water for all age groups. The food was consistent with enough variety. The coffee/tea machines at breakfast was a hit for all guests. The grounds were well kept. The housekeeping were friendly and accommodating.
Stayed in April 2023
Reviewed: April 12, 2023
Justin
United States of AmericaDrinks were very expensive.
Great pools and the one for toddlers had a fun slide my son loved.
Stayed in April 2023
Reviewed: April 6, 2023
Daniel
ThailandHot water was not consistent (Very hot to very cold)
Stayed in April 2023
Reviewed: April 3, 2023
Ruben
Spain- The main restaurant was closed for an external event the first day I arrived. With the only option of having lunch at the one next to the swimming pool. - The beach was a bit dirty.
- Close to the beach. - Staff very friendly. - Multiple swimming pools.
Stayed in April 2023
Reviewed: March 22, 2023
Rudolf2000
AustriaSignificant amount of washed up plastic and other rubbish on the public beach in front for the resort. This is not within the resort's direct responsibilty, but spoilt our stay.
Professional check-in/out procedure Friendly staff Beachfornt location Recently renovated Premium Rooms looked fresh with plenty of space for 2
Stayed in March 2023
Reviewed: March 10, 2023
Mod
ThailandWould have loved some gluten free bread, more variety and bigger size cheese. More plant based milk beside soy milk. Also, the jam was too sweet and too artificial.
Varieties of eggs, seasonal fruits, bread was nice & liked the coffee machine.
Stayed in March 2023
Reviewed: March 8, 2023
Sarah
ThailandThe shore restaurant is very under staffed...4 for that restaurant on a fri sat night is not enough. Service was slow although the food was good. Drinks were slow, the bill took too long...lots of messy tables. The staff were friendly and helpful but looked stressed because they are over-worked.
When busy you need another egg station...too slow and looks messy. Should have 1 person to do noodle soup and at least two to do eggs when busy. Had to wait for mugs for tea
Stayed in March 2023
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