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6/2 Moo6, Nakalay Bay, Kathu, Phuket, 83150 Kamala Beach, Thailand
January 29, 2015
눉The facilities were poor, and the service was extremely disappointing. The beach is not for swimming, too many rocks, so we had to go other places to swim. The staff, with the exception of one or two people, showed absolutely no interest in making us feel comfortable or solve any of the issues. We felt they didn't really care about our comfort. We chose the hotel because of the kids club that they advertised but the kids club was no longer open. A lot of the time there were not enough sunbeds on the beach and the staff was reluctant to help bring more of them. The service at the restaurants was pretty poor, and really badly organized. The breakfast was really poor for this standard of hotel. We don't recommend this place, maybe it was good a few years ago but our stay there was very bad value for money.
눇The location is good, quiet place, the gardens are beautiful. Rooms are spacious.
January 28, 2015
눉The hillside ocean view suites are old, have original fittings and our room smelled of damp, the breakfast buffet is very low standard and badly laid out where it is located adjacent to the outdoor and uncovered seating next to the pool.There are people all around smoking next to diners, food and young kids at breakfast time and few staff attending to the tables to clear away used dishes. The options for an evening meal and drinks in the hotel at night are limited and uninspiring to say the least, the atmosphere around the place is almost non existent and characterless, once this would have been a pleasant resort now it is a run down relic of the past. I do not recommend this hotel for the prices they charge and what is on offer, this place needs to move with the times unfortunately. Do yourself a favour and look at some of the modern hotels around Patong for less money and better facilities, in most cases, as we found when we moved out and went elsewhere.
눇The gardens are well kept and peaceful.
January 28, 2015
눉The rooms, the beach, the service, the spa, the cleanliness and how they made us pay for the free shuttle bus
눇The pool and breakfast
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