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Sehit Muhtar Cad. No:42, Beyoglu, 34435 Istanbul, Turkey
November 15, 2015
November 14, 2015
눉Where do I begin... Unfriendly, uncoordinated and incompetent staff and management. They screwed up our check-in completely and double booked us under one booking. It took three tries and three different rooms for them to realize that we had booked a double bed. They also double charged us for one room and separately and assured us that they hadn't. Our credit cards our still blocked for the preauthorization amount (insane amount of 750 lira without explanation) a week after we checked out. We checked out after two days and two nights and they showed us as a no show. There was no AC and the room was boiling hot with unopenable windows. We had to keep our door open sometimes to let air in. The only solution was to move rooms again which we decided not to do after having already moved twice. Staff was unhelpful when we called about the jacuzzi and it took them 40 minutes and two calls before they sent someone to help with it. Communicating with the staff was very difficult because no one understood it spoke English. No wonder we were charged double and every time we tried to explain that we are in one room under one booking we got blank stares. Still waiting for the charge to be reversed from the credit card. In every situation the staff was condescending and had a could-not-be-least-bothered attitude.
눇The hotel decor was nice and the breakfast was good.
November 11, 2015
눉It's freezing in the room. No matter how we tried to set the air conditioner, nothing helped. Breakfasts are quite poor. I would suggest the management to serve Turkish food for breakfast.
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