No. 60, Gongzigou, 30648 Guanxi, Taiwan
#5 of 6 hotels in Guanxi
Guests' ChoiceBased on 68 hotel reviews
7.4Cleanliness
7.8
Comfort
7.9
Location
7.7
Facilities
7.5
Staff
8.0
Value for money
6.3
Real Bookers. Real stays. Real opinions.
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Showing 1 - 25
Reviewed: March 18, 2024
Sheryl
SingaporeHowever, I stayed for 2nights. So for dinner, the food was the same. The room's floor was freezing cold, and the beds and pillows were way too soft for our liking.
Breakfast have a good spread of varities of food. Same for Dinner too. However, I stayed for 2nights. So for dinner, the food was the same. The room was huge. Happy that I've got the double beds room. The floor was freezing cold.
Stayed in March 2024
Reviewed: January 23, 2024
Cindy
SingaporeThe food and hotel Is overpriced, could be due to many tour groups. The breakfast spread was not great.
Rooms are clean. Modern. Double sinks. Double shower. A lot of space in the room and a lot of animals in the resort.
Stayed in December 2023
Reviewed: December 27, 2023
Jamei
SingaporeThere is nothing much to do around the area, and if you dont have a car, you will just have to dine in the resort. There are not a lot of options. Breakfast is almost the same each day. No basic toiletries. Will have to purchase if you did not bring any.
Closer to the animals, a different experience from our busy daily lives. The room is big. Staff are friendly.
Stayed in December 2023
Reviewed: December 17, 2023
Low
SingaporeNo lifts. Luggage have to be towed up staircases
Great room, great view, great breakfast and great experience
Stayed in December 2023
Reviewed: December 13, 2023
Carol
SingaporeLack of food. The choices of food is limited. And there’s no other option.
The bed is comfortable, the location, the stay, everything is great!
Stayed in December 2023
Reviewed: October 14, 2023
Lim
SingaporeI had requested for a change of breakfast in our package to dinner as I had to check out very early at 6 am. However the staff volunteered and offered to pack breakfast for us for takeaway. But when we arrived, the restaurant informed us they were unable to do so due to the early timing. After some negotiation, it was agreed that breakfast would be packed for us- some Swiss rolls and Madeleines and packet orange juice. I felt that such service should not be 'asked for' especially when it was offered in the first place, but the service recovery efforts were there.
I was pleasantly surprised that the checkout receipt and documents were prepared for us in advance as we had tp check out and leave for the airport at 6am.
Stayed in October 2023
Reviewed: August 25, 2023
Aristine
TaiwanLow expectations due to the negative reviews but the resort was beautiful and the rooms clean. The large pillows were very soft. The animal smell was not present in the rooms and there were rhinos and zebras and ostriches close to our windows. Room tip “Congo Greenery” giraffe area. Come with kids, toothbrush, small baby basin, snacks and sandals, you will find nothing lacking. They cooked generous and tasty vegetarian dishes to supplement the salad bar and there were vending machines to cater for midnight munchies.
Stayed in August 2023
Reviewed: August 17, 2023
Yvonne
SingaporeStaffs not friendly at the reception.
Nice room , and clean.
Stayed in August 2023
Reviewed: July 27, 2023
Amanda
SingaporeThere’s no closet which is strange… and we booked one of the family room. The smell of the animal’s urine can be quite strong but understand that is natural for being close to the them. There were alot of mosquitoes.
The location is very convenient to the themepark and the safari zoo is really the highlight! The staffs are very friendly and helpful.
Stayed in June 2023
Reviewed: July 27, 2023
Rosemarie
PhilippinesLimited staff who can communicate in English!
Family friendly place! A combination of resort, zoo and amusement park in one location! Standard Breakfast
Stayed in July 2023
Reviewed: June 28, 2023
Ruyun
JapanRestaurant food a bit expensive, Hope can make it more delicious in future. But it’s fine to me. 😊
The facility all good
Stayed in June 2023
Reviewed: June 26, 2023
Yan
SingaporeChildren totally loved it, and adults also enjoyed theme park.
Stayed in June 2023
Reviewed: June 25, 2023
Mika
SingaporeThe rooms are quite old, and the wall paint looks a bit faded. There is only one restaurant, and we didn’t book it in advance, so we had to wait for a 7.30pm seating which was quite late for us. So either bring your own food or book in advance. We didn’t like that the staff didn’t promote any of the activities at the resort. We didn’t even know there was an activity centre, and we only discovered it after dinner but it was already closed. The staff does not seem as friendly or helpful. Only one of them was trying his best to do everything, he doubled up as lobby checkin and moving of baggage. There also isn’t a lift from the 3rd floor (which is the main entrance) to the 5th floor (which is where the double storey rooms are located). Thus, luggages had to be moved separately by staff via a cargo lift. My elderly parents also had problems walking up and down the stairs. So do take note, and book a room on the 3rd floor if u do not want to take the stairs.
It was great to be able to see the animals up close, like the ostrich, rhinos and lemurs in the central arena. The room was a double storey one, and the beds were huge, and they even had 2 separate cubicles for toilets and showers. This makes it very easy to have 2 different people showering at the same time and helps to save a lot of time! The kids loved the room because it had 2 levels, and they also loved that they could view the animals up close.
Stayed in June 2023
Reviewed: June 23, 2023
Denise
Singaporecouldn't think of any
great selection at the buffet breakfast comes with 2 days entrance tickets to waterpark and theme park. very worthwhile many animals in the resort...rhinos, goats, zebras, lemurs, meerkat, ducks etc
Stayed in June 2023
Reviewed: April 24, 2023
Wong
SingaporeThe restaurant has room for improvement; Room can have some upgrade.
Animal from windows, great farm and program
Stayed in April 2023
Reviewed: April 12, 2023
Chen
PhilippinesThe room was pricey.
The beds were comfortable and the staff was really nice. The buffet was excellent and the restaurant was good.
Stayed in April 2023
Reviewed: March 27, 2023
Mariana
Taiwanour room was just across the main entrance to the building
Room was comfortable and clean. Beds and linen awesome.
Stayed in February 2023
Reviewed: March 20, 2023
Wee
Singaporethe smell from the hotel zoo was abit too strong that we can smell it even in our bedroom
breakfast spread was good with more varieties compared to other hotel buffet.
Stayed in March 2023
Reviewed: March 17, 2023
Johansson
TaiwanRomms could be cleaner, and it's also a bit cold in evenings. Breakfast could have a bit more western offers as well. Would also be nice if they could add a playroom with slides and other toys that are within the hotel.
I think the view of the animals are great. The food is ok, meet our expectations. Staff was very friendly and service minded. Overall, the hotel is very beautiful, and great for kids
Stayed in March 2023
Reviewed: January 2, 2023
Ai-cheng
AustraliaNo elevator for elderly family member to access to the room. Our room was located at the corner so was unable to see animals from the balcony.
animals in front of the resort
Stayed in December 2022
Reviewed: December 14, 2022
Chen
Singaporefood quality in the hotel was just ok and there are only two options
Nice safari feel, with interesting animals around. near the theme park so easy to return after that
Stayed in December 2022
Reviewed: December 13, 2022
Joelleang
SingaporeLimited dining places in the resort. Quality of towels can be better.
Resort with lots of animals like zebras, rhinos and ostriches to see and even can be seen from the hotel rooms. Fun and filled with activities for kids. There is a theme park just few mins drive away and have fun rides to entertain kids the whole day.
Stayed in December 2022
Reviewed: December 9, 2022
Charlyn
SingaporeNo covered shelter between reception and rooms. Will still get wet when it rains although umbrellas are provided.
Got an upgrade and the room is very big. Friendly staff. Complimentary shuttle to the theme park is by a tram in the design of a train.
Stayed in December 2022
Reviewed: October 28, 2022
Julie
SingaporeResort was not flexible. I arrived and check in very late at night and requested for late check out of merely an hour the next day and resort refused to accommodate
The Safari feel
Stayed in October 2022
Showing 1 - 25
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