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Based on 237 hotel reviews
Value for money
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Showing 1 - 75
February 15, 2017
눇Staff were perfect and accommodating to all requests, offered me a discount on lunch as I missed breakfast two days and they also sent me a gift to apologise for a delay I incurred on one occasion. Everything about the hotel is luxury and convenience and they treat you as if VIP at all times. Lovely people.
January 8, 2017
눇The hotel has excellent facilities and wonderful views, the location is perfect surrounded by night markets and walking distance to 4 metro stops and the breakfast buffet is incredible, but it is the amazing warm, friendly and helpful staff that lift this hotel to the highest level. A great hotel experience!
January 7, 2017
눉We wanted to go to the bar on upper level floor, but there was a private party when we went up and couldn't get in. Nothing to complain, too bad we haven't have chance to go. Maybe next time!
September 3, 2016
눉Located in town but still a 1 mile walk to Taipei 101 area
눇Service was excellent in the Horizon Club room that we stayed. They address us by names in the lounge.
August 16, 2016
눉Location is far from public trains and sights
눇Shang always lived up to its standards of a premium hotel- comfy beds, exceptional service, good ambience
June 6, 2016
눉The rooftop swimming pool was closed for 'maintenance' while they organized private receptions there ... We have not been able to use it for our 3 nights stay.
January 2, 2016
눉Too high price (even after all the good things below considered), distance from the nearest metro station (but, it's quite near to a bus stop)
눇Quiet room, wide dressing room, large bathroom, very comportable bed, loof-top bar (reasonable price, chic atmostphere, good taste), increadible staff
June 7, 2015
눉Building is old. Swimming is small. Lunch and dinner ad more eastern food whihc looks strange and not testy for me as I came from middle east. there is no HALLAL food for muslim (ANIMALS are not slautered as per islam instuction to all for blood going out. instead i swa chikens with completed neck and heads !!!. also they extensively use pork (Prohibited for muslims) in many of their disches !!. many muslims are come to this hotl. I strongly recommend this hotel to prepair his food list to be simliar to other neibour muslim country such as Malysia and Indonesia.
눇Cleannes of beds on daily basis . good smell bed blanket and sheet. good breakfast.
March 29, 2015
눇Every member of staff put themselves out to help us, and always with a smile. Additionally, the hotel is stylish and the rooms extremely comfortable. Horizon Club facilities make this the perfect hotel to come back to after sightseeing. Views over the city from rooms and lounge are excellent. The MRT station nearby enabled us to travel to sites around the city cheaply and easily.
February 2, 2017
January 10, 2017
눉The chaos on 31 Dec
눇The bed and room in general
December 31, 2016
눇Everything was consistently excellent, especially the great staff.
December 27, 2016
눉Location not so convenient, metro 10 min walk away, laundry very expensive
눇Luxurious room, great views, excellent breakfast buffet
December 7, 2016
눇Excellent facility and staff
November 29, 2016
눇A great hotel - the bed is amazing and the rooms are great size.
November 7, 2016
눉Location not so convenient
October 16, 2016
눇great breakfast and very friendly
October 14, 2016
October 9, 2016
눇Highly recommend the horizon club! Loved it!
August 28, 2016
눇I like all, especially the free drinks and snacks at Horizon Club Lounge!
June 21, 2016
눇This year they had authentic Indian chef with good Indian food.
May 30, 2016
눉Staff got the billing mixed up and caused a double charge on my account which took days to clear up
눇Horizon Club is the best value for your money.
May 24, 2016
눉Variety of food.
눇Checking in inside the room.
April 25, 2016
눇Bed tranquility helpfulness of staff breakfast
March 2, 2016
눇The location was fantastic, in one of the best area taipai. The staff was very attentive.
February 19, 2016
눇The pool on the roof top
January 6, 2016
눇Hospitality in “Horizon Club” is Great !!!
January 1, 2016
눉So far so good
눇Staffs very efficient and polite.overall my stay was nice.
December 5, 2015
눉Too short stay
November 24, 2015
눇So great ! Love everything❤️❤️Best service
September 8, 2015
눇I loved the whole experience. Easy to travel to and from, using taxi or the metro.
July 7, 2015
눇The efficiency of te staff
June 17, 2015
눉Staff did not listen
June 17, 2015
눉Poor staff in reservations and reception
June 17, 2015
June 17, 2015
June 14, 2015
눇Staff was very nice and efficient in every way throughout my stay.
May 24, 2015
눇WiFi is top class, rooftop pool is excellent buffet food is delicious
April 10, 2015
눉Rooms a little dark
March 14, 2015
눇Superb service, superb breakfast.
March 12, 2015
눉Room service (specially toilet cleaning) was not good.
May 22, 2014
눉There is very strong sound during the whole day in 23rd floor. All staff know about it it's like traine sound they put me in 22 nd floor. Next day when I complain they offer to change the room , but why you put me there in there ?????????????
December 24, 2013
눉Too expensive and location was not good. The room was so-so. I was so surprised what water of the bathroom was yellow. So disappointed about this hotel.
눇The welcome tea and cookie were good. The stuff was also gentle and kind.
November 18, 2013
눉The price was very expensive but somehow understandable.
눇Excellent hotel and very good staff. Very helpfull in letting me check-in already at 7:00am. Very good breakfast.
October 27, 2013
눉The potential problem for a guest of this luxurious hotel is that an equally tall commercial tower is in proximity. The window of my room is face-to-face with numbers of office windows. As a result I had to close the curtains for the whole 5 days of stay. That makes me feel like staying in a very uncomfortable, sealed cell though the room is of good size & the interior is luxurious. Unless you want to take a 25% chance ( the other three sides of the hotel are not facing the commercial tower), or you don't mind being behind the curtains at all time, it will not be a good decision to pick this hotel.
눇Overall services is fine. Room cleanliness is in good details.
September 21, 2013
눉The only thing we did not like was the Horizon Club, people hold meetings in the Club itself instead of booking a meeting room which we found very annoying. Not worth paying extra to have access to the Horizon Club - definitely needs improvement
눇Everything excellent, helpful staff, the breakfast was fantastic, we also tried evening buffet and we enjoyed that as well, we would definitely stay at this hotel again
June 25, 2013
눉Would have appreciated an outdoor area for smoking - the pavement side area is not very relaxing .
눇Very efficient , great choice of in house dining, safe location (true of Taipei in general), great view, afternoon tea served on floor 36, helpful gym attendants.
June 9, 2013
눉If they can provide in-room coffee maker, it would be perfect.
눇Excellent service, extremely friendly staff team, in particular, outstanding service managers.
May 29, 2013
눉Not enough plugs in the room,I paid for a landmark view but I did not get it.
눇Rooms were spacious,bathroom size excellent ,staff were amazing and friendly ,luxurious hotel.
May 13, 2013
눉The beds were a tad uncomfirtable. Pillows too soft. BUt apart from that the hotel itself was very good.
눇Great staff, good clean rooms, nice views, great breakfast buffet.
April 2, 2013
눉It was rather far from the city centre where the shops are.
눇The staff were really friendly towards us and the room were made perfectly everyday. The hotel was situated in a nice quiet area and the walk to train station was good.
March 30, 2013
눉no top sheet on the bed.
눇the staff was great and very helpful. the room was clean and cozy. the food was very good and many options for restaurants right inside of the hotel.
January 2, 2013
눇Nothing to complain about. staff is well trained. room is clean and rather huge. there is a food court and a small mall beside the hotel. cinemas 10 minutes walk. 101 bldg 15 minutes by taxi around
June 30, 2014
눇The Concierge Frank was most helpful. He helped us with various reservations efficiently and in a timely fashion.
June 25, 2014
눉WIFI can be faster
눇Quality of the room, common area and services.
June 14, 2014
May 31, 2014
눉Side view of some rooms faced an office complex so you will need to keep shades down.
눇The rooms with landmark views of Taipei 101 were incredible.
May 30, 2014
눇The concierge service is excellent
April 21, 2014
눉There was a very rude housekeeping lady, but that's just us.
눇The overall ambience of the hotel and the great facilities and service.
March 30, 2014
눇Very unhappy to pay for an exec room and find it did not give acess to exec level. Not happy at all.
March 15, 2014
눇Staff made it. Travelling with elderly parents. Could not have been more helpful
January 6, 2014
눇Feel relax & comfort Nice view at the sky pool
January 2, 2014
눇Great hotel, Great service, excellent rooms with beautiful views and excellent food.
December 24, 2013
눇the staffs, food and the people
November 24, 2013
눉Charging 5 star rates but only a 4 star operation.
눇Location OK but not convenient to heart of city.
October 31, 2013
눉No complaints at all.
눇Sleek,modern rooms; huge bathrooms; good food choices; location; delightful staff.
September 16, 2013
April 15, 2013
눉Nothing bad .. For my stay every thing was just perfect
눇Perfect hotel for business travelers .. Service was amazing
April 15, 2013
눇They can accomodate our business groups very well.The breakfast very good.
April 10, 2013
눇This is the only hotel i will stay in whenever i visit Taipei .. everything is just great and staff are super friendly ...
April 3, 2013
눇Friendly and comfortable
April 2, 2013
눇everything was perfect
February 13, 2013
눇Excellent service Horizon lounge for business use Clean & well appointed room Upscale
January 7, 2013
눉This Shangri-la staff's mind is way behind from other Shangri-la hotels, I do not want to stay there again!!!
January 5, 2013
눉The location is not easily accessible by foot to shopping areas.
눇The spacious room and good view of Taipei 101.
Showing 1 - 75
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