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Venetsianskiy Ostriv 1, Hydropark, Kiev, 02660, Ukraine
24 November 2015
22 November 2015
눉door key always some problem,bathroom extremely small although superior luxury category,and water flow very slowly also in wash sink,In Restaurant(except two blond waiters & breakfast) all else need great improvement,is separated manager as the hotel and i ask for coffee,then soup as starter and warm food,come all together!!!! so what eat first and let other get cold!!!?,then ask for bill although paying with card,had to pay for drink extra than food,so they can save taxation(dear manager it is bothering for guest this system but you can declare the money as it suits to you),also as i paid other time the bill they did not charged me a beer because was from hotel,BUT did not inform me that i have to pay one beer by hotel,so as result i had to explain over four times 20 minutes that i paid last night(i thought so) then after i got the information that i was not charge for it!! so how could i know it if by payment they do not tell me this???? Mr. Restaurant MANAGER????!!!!!!!!!!!!
눇Reception duo (Peter & Natalia) helpful with good English knowledge,polite,The manager herself,breakfast,my bed,River side view
22 November 2015
눉Many things from poor English understanding base to my negative result i asked did you understand,answer was yes but in fact what i become shown me i was not understood! only yes sir yes sir,is maybe good for politeness but not enough for result.Also that the crew is very fast by excusing and not try to improve instead with positive action.
눇night view of riverside from my room,also best man at the front desk (Peter) who try to make failure correction from other colleges.,i like also the politeness of the crew,and the management interest for improvement,i believed her what she promised.
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