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Starobulvarna street 2, Kamianets-Podilskyi, 32300, Ukraine
June 6, 2016
April 27, 2016
눉- room was rather small; - while ironing maid burned my girlfrind's dress. While returning the dress maid didn't told anything, so we noticed the spot just at the second day. After informing lady at the hotel reception about the case, in answer i didn't got any proposal to compensate the dress, neither asking how we would prefere to proceed, just typical "We are sorry"... usually you expect other treatment from 4 stars services.
눇- good clean hotel, marked with 4 stars; - easy to access with car; - hotel is in old city, so if you are here with touristical aims, hotel position is perfect, fortress is in 7 min walking. Nice square in front. - you can get paper tourist guides at the hotel reception, so no need to search anything on internet; - breakfast 4/5;
May 11, 2016
눉Breakfast starts at 8am, and breakfast is blah but there not that many places around that can serve breakfast so you are stuck with 8am meal or room service. Also, guests are making coffee themselves, sometime the coffee machine runs out of water, sometimes in needs rebooting, both happened to me, both times it took me 5 minutes to find someone from staff to fix the problem. The staff is nice and polite but there is no interest in making your stay better. We arrived a bit earlier. A receptionist told us that the cleaning team is working on our room and she will let us know when it will be ready. Great. One hour later, we came back to the hotel, room is still not ready, which was fine. We had our daughter with us and it was her nap time, so we asked to give us approximate time when it will be ready, so we could plan some entertainment for our little one. The receptionist refused to follow up, she said that she was told that cleaning team will call her when the room is ready, so we have to wait. When room was ready, she decided that it was time to start check in process, which was not short either. During check out, we realized that our car was blocked in parking area; it took 1,5 hours for staff to let us out. I did not see much of running around to speed up the process. It was not a horrible stay, the place is just ridiculously overpriced for what it is offering. Oh, and don't forget 50% of your room rate charge for a dog.
눇This place is ok. The location is great but it's pretty much it. Just be sure that you are not staying there on some holiday. There is a park right across the street where stage is installed for entertainment, at night locals have either karaoke or very bad local bands playing there. And the hotel is not soundproof.
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