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Circular Road, 256 Entebbe, Uganda
16 May 2016
눉.... Our stay began very positive but ended very bad. When we arrived to hotel we were not informed about the check-out time, but simply handed out our key. Neither were we told about where breakfast would be etc. My boyfriend had to catch a plane, so we wanted to check out in advance. To our surprise, we told by the staff that we had to pay 100 dollars because we checked out too late. This is an exceptional high fee, considering the whole stay was 180 dollars, and especially for young couple like us. We asked the staff why they didn’t just told us to check-out before, since they had every opportunity to do so. It took the staff and Manager 35 minutes to discuss back and fourth and they ended up with the same result: We had to pay 100 dollars for checking out late. My boyfriend rarely made it to the airport in time. We left with the feeling that these people just wanted more money out of us, which overshadowed the positive experiences at the hotel. Before this happened, we would definitely had come back to Lake Vicoria Hotel and recommended the place to our friends, but after this incident, we will not be coming back, neither recommend the hotel to others.
4 May 2016
눇Great breakfast buffet!
10 May 2016
눉The day-time receptionist - the dark lady has no customer service - full of attitude. At times was even difficult to as for help knowing that she is the one at the counter. I dont also understand why i should pay USD 100 for a whole night then pay USD 90 for late checkout. This is rip off!!!!!
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