Reviews of Ace Hotel New York This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
20 West 29th Street, NoMad, New York, NY 10001, United States of America
#256 of 408 hotels in New York
Guests' ChoiceReview Score
Based on 1143 hotel reviews
7.9Score breakdown
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Cleanliness
8.2
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Comfort
8.3
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Location
9.2
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Facilities
7.9
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Staff
8.8
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Value for money
7.3
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Free WiFi
8.8
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Reviewed: April 20, 2024
Michaela
Austria6 Reviews9.0“We would come again...”- • Leisure trip
- • Couple
- • Single
- • Stayed 7 nights
- • Submitted from a mobile device
The location, it was very central
Stayed in April 2024
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Reviewed: April 9, 2024
Anna
Sweden5 Reviews7.0Good- • Leisure trip
- • Couple
- • Single
- • Stayed 5 nights
- • Submitted from a mobile device
The shower was extremely hard to manage when trying to find warm water. Horrible
Extremely beautiful launch. Comfortable beds
Stayed in April 2024
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Reviewed: April 7, 2024
Wills
Colombia1 review9.0“Great Stay, near everything, nice and hip vibe.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 6 nights
- • Submitted from a mobile device
I thought the floor was a little dusty .
The Location was great, near the Subway . The Beds were comfy and the room very cozy. The Shower was great, hot water , nice towels.
Stayed in April 2024
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Reviewed: April 6, 2024
Nuno
Portugal126 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Medium King
- • Stayed 4 nights
- • Submitted from a mobile device
The location, the staff and the facilities
Stayed in April 2024
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Reviewed: April 5, 2024
Peter
United Kingdom4 Reviews9.0“Still setting the mark despite many copycats”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Bit dark at times
Soulful building.
Stayed in April 2024
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Reviewed: April 4, 2024
Florian
Germany13 Reviews9.0“Nice and stylish that made us feel at home”- • Leisure trip
- • Family with young children
- • Single
- • Stayed 1 night
- • Submitted from a mobile device
Style, spacious room
Stayed in March 2024
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Reviewed: March 31, 2024
Irish
Israel17 Reviews3 helpful votes8.0“Cool place. A bit noisy but great for short stay”- • Leisure trip
- • Solo traveler
- • Single
- • Stayed 2 nights
- • Submitted from a mobile device
Noisy. You can hear the neighbors shower as if it was yours.
Exactly the right size if a room for single traveler, a great location and nice design of room. Cool reception!
Stayed in March 2024
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Reviewed: March 30, 2024
Nana
United States of America9 Reviews3 helpful votes7.0“Cool vibe but needs to be more user friendly”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Too dark. Lobby, hallway, reception and room were all very dark. As I read in other reviews, everything was getting old. Our bathroom sink was clogged so the water wouldn’t drain very well. Shower tiles were cracked, the cushions smelled dusty. It took me three calls to the front desk to have extra towels and blankets. No ramp in any of the entrances. It’s quite silly for a hotel because most travelers have suitcases. We had a stroller so it was stressful. Not family friendly. I booked early and got a good deal so it’s ok, but if I had paid full price I would’ve been pretty disappointed.
Cool vibe, great location. Walkable to a few different subway stations. Friendly staffs. Two queen bed room was spacious, cozy feeling more like an apartment than a hotel room.
Stayed in March 2024
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Reviewed: March 25, 2024
Andrea
United States of America1 review7.0“Centrally located, but small rooms”- • Leisure trip
- • Couple
- • Single
- • Stayed 1 night
- • Submitted from a mobile device
Hotel was very clean and vibey however the room was very small for the price, but I guess that’s NYC for you.
The location was super central in Chelsea. Easily walkable or able to us public transport. A 15 min walk from Penn Station.
Stayed in March 2024
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Reviewed: March 22, 2024
Allison
Canada16 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Medium King
- • Stayed 1 night
Bathroom needs better lighting. Not much soundproofing from the hallway, door doesn't seem that heavy. Good luck trying to find a place to work in the lobby, it is frequented by locals doing work - which is a great that it is authentic but hard to get stuff done.
This hotel has really cool vibes! So many restaurants attached to the lobby if you need to grab something to eat. The lobby area was always busy. Room itself is all the space you need to rest your head. Decor is very dorm like vibes.
Stayed in March 2024
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Reviewed: March 21, 2024
Wendy
Australia1 review7.0Good- • Leisure trip
- • Couple
- • Medium Queen
- • Stayed 7 nights
unnecessary accessories in room taking up space- didn't need record player and the pencil sharpener on the bench just got in the way- why would a guest want to sharpen a pencil? the shower curtain did not have enough weight and would stick to you in the shower there was bar soap and no holder- made a slimey mess on the basin the lighting was very poor in the room
outlook
Stayed in March 2024
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Reviewed: March 17, 2024
Paulo
Netherlands41 Reviews5 helpful votes7.0“Nice spot if you want something different but in need of updating.”- • Business trip
- • Solo traveler
- • Medium King
- • Stayed 4 nights
No sound proofing (or double pane windows) can make for a noisy experience. Hotel is a bit outdated and in need of updating/upgrading. Gym's AC still not working properly for months now.
Great location, nice staff, spacious rooms. Good water pressure, comfy beds. Nice vibe.
Stayed in March 2024
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Reviewed: March 17, 2024
Emma
United Kingdom7 Reviews9.0“A better value option for staying in New York”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 4 nights
Water in the room was very expensive, so we bought it in.
The hotel was in a good location where we could easily walk or jump on the metro to get around. It was not far from attractions such as the Empire State building, Maceys, and decent restaurants. It suited us not to stay in the noisy Time Square area. The room was large and the beds comfy. Would stay again.
Stayed in December 2023
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Reviewed: March 8, 2024
Tim
United States of America11 Reviews1 helpful vote8.0“Nice clean comfortable hotel at a convenient location.”- • Leisure trip
- • Solo traveler
- • Single
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing major. Rooms were small but probably standard size for NYC. The decor is just a bit dark. Dark paint and low light throughout the hotel. Not necessarily a bad thing but if you’re used to staying at Westins, Hiltons, Marriotts etc…it takes a few minutes to adjust.
Great location. Close to MSG arena and the subway lines. Nice lobby with lots of comfortable leather chairs. The food was surprisingly good at the bar and in the restaurant. Shower in the room was nice. Staff was friendly and efficient. I would definitely book this hotel again.
Stayed in March 2024
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Reviewed: March 2, 2024
Candice
United Kingdom13 Reviews9.0“Excellent location and comfortable room”- • Leisure trip
- • Solo traveler
- • Single
- • Stayed 7 nights
Literally nothing, it was great.
Location was excellent and the room had a spectacular view of the Empire State Building. Bed was super comfortable and being on the 7th floor was fairly quiet (I enjoy a little bit of street noise to sleep!). There was a really well stocked mini fridge and snacks (which you'll be charged for after if you consume), plus there is the option for room service from their lovely bar/restaurant. Also the front desk was very helpful in calling a taxi for me to the airport very early in the morning, and staff overall incredibly friendly.
Stayed in February 2024
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Reviewed: March 2, 2024
Zekarias
United States of America1 review8.0“I love the lobby and have been there many times before. First time staying at the hotel. The room is a bit different and”- • Leisure trip
- • Couple
- • Single
- • Stayed 1 night
- • Submitted from a mobile device
the room not that much
the lobby, the location
Stayed in February 2024
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Reviewed: February 26, 2024
Oriana
Australia2 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Single
- • Stayed 4 nights
- • Submitted from a mobile device
Amazing view of the Empire state. Good location to main attractions. The place was amazing all around really, a bar was available and the staff was very helpful. I would recommend it to anyone going to NYC.
Stayed in January 2024
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Reviewed: February 22, 2024
Esra
Canada3 Reviews2 helpful votes7.0“Good overall but some basics were missed this time”- • Leisure trip
- • Solo traveler
- • Single
- • Stayed 2 nights
- • Submitted from a mobile device
Shower didn't work properly ( only ran with scalding hot water and then wouldn't turn off properly) They attended to it quickly once i told the front desk. I had to request a hairdryer vs having it ready in the room. Again, they were attentive to correct this quickly. There's almost no soundproofing but I'm a deep sleeper so it was ok.
Very cool vibe and decor, great location. Bed was very comfortable!
Stayed in February 2024
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Reviewed: February 22, 2024
Liana
Greece1 review8.0Very Good- • Business trip
- • Solo traveler
- • Single
- • Stayed 7 nights
Air condition and Heater noise
Location
Stayed in February 2024
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Reviewed: February 22, 2024
Andrea
United States of America37 Reviews9 helpful votes7.0“A reasonable solution”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Maybe not for everyone. It has a dark style, industrial retro. Bathroom was very tiny. Price is always high but that is for the location
Location was great and it was clean. Great bar.
Stayed in February 2024
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Reviewed: February 21, 2024
Julie
United States of America3 Reviews9.0“Enjoyable time in a terrific location.”- • Leisure trip
- • Family with young children
- • Medium Queen
- • Stayed 3 nights
- • Submitted from a mobile device
I didn’t like the black carpet. Carpet in general in hotels is not ideal. Would’ve like more hooks to hang towels and robes in the bathroom. The shower curtain was t very good and it tended to cling to your body while showering.
Friendly staff, & fun scene with great drinks at the bar. Within 8-10 min walk to train and so much to see and do right outside of the hotel. The hygiene products in the bathroom smelled very good!
Stayed in February 2024
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Reviewed: February 17, 2024
Ayoub
United Kingdom6 Reviews9.0“has character and class”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 5 nights
price too high, shower curtain annoying, lobby too busy
beds comfy, staff friendly, location perfect, vibe chill, decor moody
Stayed in December 2023
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Reviewed: February 11, 2024
Briony
Australia33 Reviews9 helpful votes9.0“Couldn’t recommend the double room more for two friends travelling together. Spacious, trendy and great location.”- • Leisure trip
- • Travelers with friends
- • Double Room with Two Double Beds
- • Stayed 7 nights
- • Submitted from a mobile device
Excellent location, large room for 2 friends travelling together
Stayed in December 2023
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Reviewed: February 7, 2024
Federica
Italy310 Reviews21 helpful votes8.0“I love NY”- • Leisure trip
- • Couple
- • Small Room
- • Stayed 3 nights
- • Submitted from a mobile device
One of my fav place in the city best position , good vibes
Stayed in February 2024
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