541 Carriage House Drive, Jackson, TN 38305, United States of America
#25 of 30 hotels in Jackson
Guests' ChoiceBased on 316 hotel reviews
5.1Cleanliness
5.8
Comfort
6.0
Location
7.2
Facilities
5.4
Staff
6.2
Value for money
5.7
Free WiFi
5.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 22, 2024
Althea
United States of AmericaI didn't like that there were roaches in the room. A couple small roaches jumped out the microwave when I attempted to use it.
The customer service was good and the space of the room was good
Stayed in March 2024
Reviewed: February 18, 2024
Clarissa
United States of AmericaVents covered in dust…. Shower water takes 30 mins to warm up. Lighting super dim
Location
Stayed in February 2024
Reviewed: February 15, 2024
Mitchell
United States of AmericaThe tub dirty, floors dirty
Space
Stayed in February 2024
Reviewed: January 22, 2024
Alicia
United States of AmericaBathroom wasn’t very clean , the carpet was very dirty and they end breakfast at 9 instead of 10 like most places
The location
Stayed in January 2024
Reviewed: December 2, 2023
Shameka
United States of AmericaTub looked nasty need painting or sum, dead bugs laying around, no cover provided for let out bed or pillows, tht was horrible, then they bothered me about how many people in my room
Kids enjoyed the pool
Stayed in November 2023
Reviewed: November 14, 2023
Ashlee
United States of AmericaThe room was as if it had not been cleaned. There was hair Every where like someone shaved at the sink and in the tub and it got all over the toilet. I had to go to a store and buy cleaning material and clean it. I was not confident the bedding was clean. The room was very dated.
It was in a location where I didn’t have to drive far to get things needed
Stayed in November 2023
Reviewed: July 22, 2023
Amy
United States of AmericaDidn’t receive my $50 deposit back
Affordable
Stayed in June 2023
Reviewed: June 21, 2023
Harmon
United States of AmericaCoffee maker was dirty. Pillows were lumpy, carpet has stains. Overall not a inviting look!
The bath tub was peeling off what looked like paint that has been sprayed over tub. Room was not very clean. Micro did not work.
Stayed in June 2023
Reviewed: April 20, 2023
Tarrence
United States of Americathe bathroom needs to b redone y’all are too high for that bathroom
coo
Stayed in April 2023
Reviewed: March 30, 2023
Sharon
United States of AmericaThe rooms were cleaning
Staff was a little friendly
Stayed in March 2023
Reviewed: February 28, 2023
Dennis
United States of AmericaSheets was dirty and my room was dirty. Food in the microwave, baby food snacks behind the microwave... Just nasty.
Breakfast waffles
Stayed in February 2023
Reviewed: January 19, 2023
Steven
United States of Americapillows were so nasty n dirty , cable didn’t even work
nun
Stayed in January 2023
Reviewed: January 4, 2023
Letty
United States of AmericaIt was so dirty, so plain, no breakfast, drug dealers in the parking lot, I was so scared to stay but I couldn't get a refund so just dealt with it
Surprisingly it was quiet which is a huge deal for me since I'm a light sleeper
Stayed in December 2022
Reviewed: October 24, 2022
Kayla
United States of AmericaHad to go back to the front desk after checking in because key card wouldn't work. Also needs some cleaning up in the bathrooms tub was a little dirty and one bed was very comfortable but the other was very hard and uncomfortable.
Easy to check in great location.
Stayed in October 2022
Reviewed: August 14, 2022
Charliejoe
United States of AmericaNo mealsas promised, pool closed for use
Location
Stayed in July 2022
Reviewed: July 25, 2022
Tyler
United States of Americathe pool and gym are closed and no breakfast other hotels already have them back open. and the tvs are way too small for $130+ rooms and the lady at the front desk complained the whole time I was booking in and also the whole time I was checking out. and I called and asked to get extra towels so me and my wife could have a fresh towel to shower with that morning and they said they were bringing them to the room and no one ever showed. definitely a one star stay.
rooms are nice and updated
Stayed in July 2022
Reviewed: June 17, 2022
Wendy
United States of AmericaDingy interior, no breakfast available, pool closed, bathroom tub and surround was spray painted & paint was peeling off, bathroom vents were dusty & made loud rattling sound, room carpet was dirty.
N/A
Stayed in June 2022
Reviewed: June 8, 2022
Danny
United States of AmericaEverything could have been better
Didn't have any breakfast
Stayed in June 2022
Reviewed: May 30, 2022
Katrina
United States of AmericaRoom floor needed to be vacuumed, swept, they had roaches, and the tub was dirty.
Location
Stayed in May 2022
Reviewed: May 3, 2022
Robert
United States of AmericaFacility used to be a conference center. Now just a hotel. No staff to run property efficiently. Pool had water and was circulating, but could not use; indication was lack of staff. No breakfast was offered; indication was lack of staff. Cups in room were not all sealed. Mold around edges of bathtub. First floor bathrooms locked. Front desk staff indicated people would come in and sleep (guessing on the floor as there was very minimal furniture) and use bathrooms. Sheets had some stains on them.
reservation process, check in, check out. After checking for bed bugs, bed was adequate for a nights rest.
Stayed in May 2022
Reviewed: March 27, 2022
Sadittha
United States of AmericaRooms had a wired smell, tub was very dirty, bed sheets had stains on them, room could have been cleaner!
They didn't have breakfast, but it said that breakfast was included!
Stayed in March 2022
Reviewed: March 26, 2022
Bernard
United States of AmericaDirty
location
Stayed in March 2022
Reviewed: March 15, 2022
Kateri
United States of AmericaBed was to old. Sank into the middle because of the poor condition. Coffee pit in room was moldy.
Stayed in March 2022
Reviewed: March 7, 2022
Errer
United States of AmericaThe room is very outdated. The beds was not firm at all. The carpet need to be cleaned and vacuumed. This is 2022 please modernize your rooms. I wouldn't stay at this location again.
I loved the location and the staff was awesome.
Stayed in March 2022
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