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171 West Randolph, Chicago Loop, Chicago, IL 60601, United States of America
July 15, 2015
눉There was a children's birthday party of some sort going on in the room next door to ours, and it was extremely loud. Also, our room keys were demagnetized, so my husband went down to the lobby to have them fixed. His name wasn't on the reservation, so the front desk man's solution was to send him up with security to open the door. Not sure what that would have fixed as we were looking to stay in the room, not grab something. By the time security got there, my husband had come to get me on a different floor (where my mother was staying), gone down to the front desk again, and gotten the keys reset. It was minor, but frustrating - there should have been a different way to handle it.
눇The location was great - it was within walking distance of most of the things we came to do that weekend. Also, it was a 5 minute walk from the Clark/Lake Metra station, so if we were interested in branching out, it would have been easy.
July 14, 2015
눉I didn't appreciate that wifi was not included with my stay and the lack there of an actual breakfast was mediocre for the price of the rooms per night.
눇The staff was amazing. Extremely helpful and so very kind! Friendly and always polite!! I would highly recommend this location to anyone! The new renovation is beyond beautiful. I throughly enjoyed myself while staying here.
July 15, 2015
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