The bed was horrible. It felt like I waa sleeping on a metal bar that was part of the bed. I left a penny on the floor. It was never picked up by cleaners.

Super friendly staff. The woman who manages the bar was friendly, interesting, and helpful with directions and ideas of what to do.

Stayed in March 2024

There was little hot water and poor water pressure

Rooms are always clean

Stayed in April 2024

1. I had early "Check-In", but I had to wait 3-4 hours before getting a room. 2. I could not get ice for my room. The staff were the only individuals allowed in the "ice area". One of the staff members licked her fingers to separate the bag for transporting the ice. That means the bag was contaminated with her saliva. I asked for the refrigerated water. The manager told me I would have to pay for the cold water. He also stated that I could go outside to the neighboring hotel to use their ice machine (which is accessible to all their customers). Customers should be permitted to get their own ice from a machine instead of relying on the cleanliness (non-existent) of staff members. 3. I requested maid service. Two cycles (or shifts) of workers cleaned all rooms EXCEPT the room I was assigned to. The room next door to mine was cleaned by two different maids within a two-hour period. 4. The bathroom door had been disconnected from the hinges. The 3rd maid (cleaned my room) requested the repair of the bathroom door. The technicians arrived quickly, took care of the situation and left.

The room was very comfortable, however, the bathroom door was difficult to open/close. It was off the hinges. The sink also need service. The technitions responding to the maid's request for repairs to the sink and unhinged bathroom door were FANTASTIC! They arrived quickly, took care of the repairs and left.

Stayed in March 2024

The alarm system kept going off or something of that nature all the guest were in the hallway trying to figure it out the elevator was down and no staff informed anyone what the issues were. My television in the first room wasn’t working they sent someone who didn’t speak English to help with the issue that wasn’t resolved spent a hour trying to fix something we clearly knew wasn’t going to be fixed we ended up requesting another room

It’s very clean the staff are very knowledgeable and friendly

Stayed in February 2024

N/A

Stayed in March 2024

N/a

Cozy and breakfast good

Stayed in February 2024

The could have offered breakfast or lower t price of snacks

They did not offer brrakfastzyou had t come down t thed microwave

Stayed in February 2024

Room was not ready at checkin time. No excuse other than rooms still being cleaned. I expect more from an expensive NY hotel where you check in at 3 and have to be out by 11.

Stayed in February 2024

Small rooms, if it says it’s for 4 people it’s really for 2

Clean

Stayed in February 2024

The bed was too sunken in

Size of the room

Stayed in February 2024

Very noisy fan. Rather austere furniture - no padding on the sitting bench

Very clean, quiet

Stayed in February 2024

not very clean

the location was great

Stayed in January 2024

N/a

Comfy bed. Relatively quiet hotel.

Stayed in February 2024

Very nice and attentive Front Desk night clerk. As we had crazy noisy people in the room next door, in the first night the nice night clerk went and tried to talk to then. After nothing changed, we were able to move rooms after the second night.

Stayed in December 2023

Cleanliness

Location

Stayed in December 2023

Very neat and clean. The front desk was quite accommodating.

Stayed in January 2024

The Club upstairs was blasting the music until the wee mornings daily.

There was a lot of construction going on in the area so by asking around, people directed us to the location. The hospitality & room service was impeccable. Very friendly & professional staff.

Stayed in December 2023

Parking. Need Parking

We shouldn't have to pay for breakfast.

Stayed in December 2023

The staff is always friendly

Stayed in November 2023

That there wasn't a microwave in the suite and the toilet needs another bar built in the floor for the disabled

The bed, the TV options, and the bathroom

Stayed in November 2023

Front desk employees were very unprofessional. Lacking people skills and making visitors unsatisfied for the expense per night.

The facility was great cleaning room service and the bar employees were professional making my stay comfortable. The employees who check visitors are very unprofessional and not reasonable at satisfying resolving issues on the hotels behalf.

Stayed in October 2023

Nothing about property. Check in staff member uninterested in us. Asked about extra towels and never got them. Just generally lax

Quality of finish downstairs lobby. Beds comfortable. Bathroom space (teenage daughters liked it)

Stayed in October 2023

This review has been hidden because it doesn't meet our guidelines.

Trying to make contact via phone or chat was impossible. No request prior to arrival was received and I had no WIFI during my stay.

The location and greeting from staff was excellent.

Stayed in October 2023