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  5. Reviews of SureStay Hotel by Best Western Vallejo Napa Valley

Reviews of SureStay Hotel by Best Western Vallejo Napa Valley This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

300 Fairgrounds Drive , Vallejo, CA 94589, United States of America

#10 of 16 hotels in Vallejo

Guests' Choice

Review Score

Based on 373 hotel reviews

6.5

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    7.2

  • Location

    7.2

  • Facilities

    6.6

  • Staff

    7.5

  • Value for money

    7.1

  • Free WiFi

    6.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 19, 2024

    7.0
    It was just okay but great location
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was locked. Went to breakfast and you had to wait for someone to let you in. Breakfast was from 7:30 to 1030. They don't tell you that. I had to ask. Also they had the pancake machine off the whole time. Outside of hotel needs to be renovated. Didn't feel safe walking the walkways to our room. Felt like you can go right through the plywood. Shampoo could be a little bigger.

    The room was big and clean. Close to location.

    Stayed in February 2024

  • Reviewed: November 28, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The cleaning crew knocked on our door 40 minutes before check out time. We got 2 crushed/bend b Stands lamps.

    The location is perfect.

    Stayed in November 2023

  • Reviewed: September 25, 2023

    5.0
    Fair
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Room was small, and outdated.There were people living there. People were outside smoking Crack and picking up prostitutes. Pretty sure we witnessed at least one drug deal and some people bringing a car full of stolen items and unloading them in their room. We will not stay there again.

    Good location

    Stayed in September 2023

  • Reviewed: June 27, 2023

    8.0
    Good value and close to where we were going all weekend.
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The parking is a little iffy and there were scummy people just working on their cars in the parking lot….drives the property value down when the lot is full of trailer trash working on their cars. Also, the shower was very hard to operate. We knew how to turn it on, but the faucet wouldn’t behave at first. The handle of the in-room coffee pot fell off in my hands. I didn’t like the rickety elevator that took us upstairs but am glad it was there.

    The property had comfortable beds and DISH TV so we were able to catch Top Chef and have a pizza delivered to our room so it was cool. We weren’t in our room that much except for the first night.

    Stayed in May 2023

  • Reviewed: May 10, 2023

    6.0
    It was ok
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    If you get the 4th floor you have to walk up 4 flights of stairs. My shower did not work, only bath. The mattress covers were crinkly and uncomfortable.

    The price. Breakfast provided. Near 6flags

    Stayed in May 2023

  • Reviewed: May 8, 2023

    6.0
    It was what you would expect for 100 a night.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    I used filters with booking. I wanted a place with a pool. I guess I either didn't click it correct or the filters were wrong. My bad for not checking.

    The staff was friendly. The location to six flags was a 10 minute walk. (Almost the same walk as the six flags parking lot.) There was a Dennys next door. Domino's around the corner. Target and safeway just a two minute drive. I also felt the maids did a good job in our room. We left a tip! I didn't see one roach or bugs in our room. In that area I expect to see them. Good job!

    Stayed in May 2023

  • Reviewed: March 20, 2023

    7.0
    it was decent but not like the last trip I stayed there
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    toilet was overflowing water noisy

    close to family

    Stayed in March 2023

  • Reviewed: March 8, 2023

    8.0
    Very Good
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 7 nights
    • Submitted from a mobile device

    friendly

    Stayed in March 2023

  • Reviewed: February 19, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds and Bath Tub - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    No vending machines

    Clean, speedy check in.

    Stayed in February 2023

  • Reviewed: February 18, 2023

    5.0
    Fair
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds and Bath Tub - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    I stayed 4 nights the day shift workers were rude the first couple days I stayed the first day I got accused of stealing towels after I handed the maid all but one of the towels the third day I went down to the office to get the keys reprogrammed because one stopped working the guy says ok you want to pay for another night I replied no I paid for 2 more nights yesterday he replied you only paid for one yesterday I said no I paid for 2 he then looks closer at a piece of paper and says ok you did pay for 2 then proceeded to tell me that I got one of the wash cloths too dirty and not to do that again

    For the location It was surprisingly quite at night and the beds were comfortable

    Stayed in January 2023

  • Reviewed: December 5, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The value.

    Stayed in December 2022

  • Reviewed: October 27, 2022

    8.0
    it was good
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    a red mystery stain on the carpet

    Stayed in October 2022

  • Reviewed: September 9, 2022

    8.0
    Stay was satisfactory
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Didn’t have breakfast

    Stayed in September 2022

  • Reviewed: August 25, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The shower curtain was too short and you couldn't keep it in the tub. I ended up with water everywhere. The towels were small and very worn to the point they had holes in them. They were good for only mopping up the water mess. People were smoking drugs and it stunk all the time we were there. Would not go back.

    Stayed in August 2022

  • Reviewed: August 8, 2022

    7.0
    Went to six flags this hotel was close and cheap. You get what you pay for.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Beds are horrible. You can hear the cars go by. Door was really loose didn’t feel safe.

    The price and location.

    Stayed in August 2022

  • Reviewed: August 6, 2022

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    There was very little parking available and the hotel seemed a little dated.

    The staff was friendly and there was free breakfast with the stay. The rooms were clean. The view from the top floor was gorgeous in the morning.

    Stayed in July 2022

  • Reviewed: August 4, 2022

    6.0
    Good value for money
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    The breakfast room was too tiny and we often head to ask for food (bread, jam etc.) to be filled up, which was eventually done, though. But having to ask does not show any interest to serve guests.

    The room was clean and the beds were nice to sleep in.

    Stayed in August 2022

  • Reviewed: August 2, 2022

    5.0
    it wasn’t the cleanest place and wasn’t family friendly
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    not a great place for children. there were people outside their rooms drinking and smoking. there was trash in our room when we checked in

    the location was convenient.

    Stayed in July 2022

  • Reviewed: July 31, 2022

    5.0
    Value for money but the blankets grossed me out
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The blankets were stained and dirty

    Room was spacious and it was right by Six Flags

    Stayed in July 2022

  • Reviewed: July 4, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Bath Tub - Disability Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Very friendly family running this hotel. Very accommodating.

    Stayed in July 2022

  • Reviewed: July 2, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The bed wasn't comfortable

    It was good

    Stayed in June 2022

  • Reviewed: June 20, 2022

    6.0
    Get what you pay for.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Even though it said no smoking, room smelled like a cigarette box. Patches on walls, no USB outlets

    For one night, price is reasonable. Smooth check in.

    Stayed in June 2022

  • Reviewed: June 15, 2022

    6.0
    If you smoke, it might be okay
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights

    Wifi didn't work, the room smelled like an ashtray, the coffee maker was broken, and finally, it had a very weird shower.

    The location is good, very close to the amusement park and a highway. The room had a fridge and an AC. The room is spacious, and the staff is nice.

    Stayed in June 2022

  • Reviewed: June 8, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Bath Tub - Disability Access
    • Stayed 2 nights

    comfy beds, big bathroom

    Stayed in June 2022

Showing 1 - 25

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