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1051 West Williams Avenue, Fallon, NV 89406, United States of America
September 14, 2015
August 31, 2015
눉The owner/operator was extremely rude. I wanted to pay cash. He would not allow it. I explained I didn't have credit card available as I had forgotten them at home. He didn't care. It was midnight. We had small children with us. He sent us away. We could not find accommodations anywhere else. We returned and asked him to please reconsider. He reluctantly let us stay and said " you do nothing. You sleep. You leave. You no make mess" we were booked for $92.65 total. We paid that in cash, plus we put up a $100 cash deposit. Check out is at noon. At 9:30 am he came to the door and said "you get out now. You said you sleep and you leave. You leave now" we said excuse me, check out is at noon. He said " no, you leave now. You no have credit card" we went to desk to get our $100 cash deposit back and he only gave us $50 back with a statement, you late check out and you have an extra person". No where is this anywhere in any policy. It was 10:00 am. Check out is at noon. And extra person is $10 charge. Period. Very dishonest man. Very rude very disrespectful. My kids weren't allowed to swim in the pool as we had planned before checking out because he said "get out" at 9:30. All because we didn't have a credit card on file even though he had it on file through the reservation! Will never ever stay there again and will never ever recommend them again. Shame on booking.com for having them in your list
August 15, 2015
눉We were put next to a room (thin walls and adjoining door) with large groups of people who were partying, drinking, yelling, talking louder with time, at times screaming/laughing. I finally called the mgmt. At 11:30 P.m who promptly took care of it. After being on the road for 11 hrs. This was not what we needed to contend with.
눇Staff was welcoming and friendly. Appreciate the complimentary bottles of water in the room. Beds have plenty of pillows! Also appreciate basket of toiletries. Very clean.
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