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265 Peachtree Center Avenue, Atlanta, GA 30303, USA
15 August 2016
눉The most frustrating moment I recalled is with valet operations checking out the last day. Apparently, there was a new staff "in training" and I personally felt the transaction did not run smoothly, causing stress since I had to turn back the rental car within a timely manner and a scheduled flight planed. For example, I told the training staff that I was checking out. Another staff approached me seconds later and asked the same question. I would have expected the trainee staff to convey the information (i.e. checking out) with the second employee; not putting extra stress on the customer to continue to repeat myself like a "parrot" . Secondly, I did not have any change and I asked the "trainee" for change for a 20. She literally counted every dollar and it felt like twenty minutes to give me change. I am not sensitive at all, but, the counting of the money could have been done more effectively. Otherwise, this is what stood out for me that I didn't like about the 5 star $35 dollar daily rate (professionally) service.
눇Erika May (staff member) went out her way to ensure the customer was satisfied at this establishment. Great asset to your company and provided a friendly "memorable" atmosphere of the Marriot.
14 August 2016
눉We had two rooms. I called ahead weeks in advance to request two double adjoining rooms. Neither of the rooms were clean when we initially arrived so we left and came back to find that only one of the rooms were ready. Housekeeping was notified and the other was cleaned right away. It just would have been nice if housekeeping were asked to clean both of the rooms when we checked in the 2hrs before so that they were both ready when we returned. Just a minor inconvenience but one to note.
눇Overall, it is a great hotel. Have stayed here before and will stay again.
14 August 2016
눉No microwave are refrigerated in room .want to charge $15aday .and parking want ti charge $35 a day
눇The room was super clean house keeper kept ever thing nice ., clean towels.
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