Check in line was sooo long. Valet was full by the time we made it so we had to park down the street.

The view was incredible both inside and outside.

Stayed in April 2024

Nothing was too bad.. I just wish there was better directions for the parking and where to get your car at!

I loved that the staff was helpful and checking in and out was easy!

Stayed in April 2024

Dirt like that there’s a cost for WiFi usage

Stayed in April 2024

The couch was ripped in my room

Service was excellent

Stayed in March 2024

Elevator Wait time was not Friendly, when you waited for sometimes over 3 min

The Fountain and the Overflow of Architecture, was a Lot to take in

Stayed in April 2024

There was a convention or something during the time I went so the elevators were super crowded. Waited about 20mins for one until I decided to just take the stairs..FROM THE 12th floor. Also the valet staff needs work. They weren’t as friendly and kind of chaotic and unorganized. One gave my boyfriend the wrong information almost resulting in him paying for valet that he had already prepaid for.

The room was very nice..loved the aesthetic. The view of the city was gorgeous as well. It was downtown near a lot of restaurants & attractions. The staff at the front desk were very friendly and prompt. The restaurants inside were great too.

Stayed in April 2024

The cost of phone bill

The room was nice and comfortable

Stayed in April 2024

Foundation/base of bed had hurtful, protruding corners. There were no liners in trash cans. Inadequate signage for location of elevators. Overpriced parking. No microwave in room. Only two microwaves observed in the entire hotel and both hidden away in an obscure area.

Clean, comfortable, and well-appointed rooms. Pleasant, helpful staff. Well-equipped exercise room. Delicious (albeit expensive) food. Modern, glass- enclosed elevators. Lovely hotel. Good location. Magnificent city view!

Stayed in March 2024

Thermostat would reset every few hours and crank the heat up which meant neither of us could sleep for more than 4 hours at a time. Also for our floor range there was an elevator out of order, sometimes we waited for up to 20 minutes to get an empty elevator

Good room layout, did not hear other guests, room had closet and ironing board

Stayed in March 2024

Store food was very pricey . Everytime we tried to go to the pool there was not any clean towels . There also isn’t enough chairs at the pool to accommodates a hotel of that size Other than that our stay was excellent!

Unique. Beautiful ! Loved the elevators and Starbucks on site !

Stayed in March 2024

Everything was good

Stayed in March 2024

Our bathroom was a little outdated and the room had carpet which was clean but not my favorite aesthetic for a hotel room. Some areas of the room were obviously in need of renovation and deep cleaning but overall this did not impact the quality of my stay and I would definitely be back!

This property was great. walking distance to the aquarium, Coca Cola world, centennial park, and several restaurants. The hotel itself was also a one stop shop with bars, restaurants and a market store for quick grabs. I truly enjoyed my stay.

Stayed in March 2024

Didn’t like that parking wasn’t included for the price, why wouldn’t there be a free option to park after booking a room for not only 1 night but 2 nights. After spending the rates for the rooms you have to figure out parking or pay 60 a night just to park which if it was 60 for the entire stay might have made a difference but no 60 a night is ridiculous.

Hotel very nice, view was awesome, staff was amazing.

Stayed in March 2024

Everything was crazy expensive. Meals, drinks, etc.

The room was clean and comfortable.

Stayed in March 2024

Shower curtain very dirty

Everything was great! Upon arrival, the shower curtain was very dirty. I had to call several times to have someone come up, but once this was addressed, the stay couldn't have been better. The room was very comfortable. I would recommend having someone check the air conditioner in unit 2030, since I believe the system was having a hard time pulling the temperature down at night. All-in-all, I loved my stay! The food, especially the breakfast, was superlative!!!

Stayed in March 2024

The amenities were not fully functional or available (refrigerator and microwave).

The cost of our room and location.

Stayed in March 2024

Very Clean and close to everything

Stayed in March 2024

Waiting for the elevators were crazy and valet was a ridiculously long wait (15 minutes or more each time) but everything else was awesome!! I’d book again!

Great location of where I needed to be!

Stayed in March 2024

No parking. Valet was the only option and due to high volume we had to come down with our ticket and wait for valet to pull the car around. Our beds were really low to the floor.

The view of the city was amazing. The infrastructure of the hotel was exceptional. Clean rooms and friendly staff.

Stayed in March 2024

1st room had urine on the toilet, smelled like weed, tub was dirty. The young female with plaits that works at the convenience store needs to have better customer service skills. Valet was full, which was the whole reason for stay, for valet it wld have been nice if we were given a heads up that valet may or may not be full on arrival

Good location

Stayed in March 2024

Valet process, bed had hair into

Location, aesthetics, affordability

Stayed in March 2024

Valet and the garage were booked. I had to park down the street in a public parking garage. Then walk back to the hotel with my luggage. The morning I checked out I called the front desk to ask if I had to come down to check out and was told yes. Waited in line to check out only to be told that I didn’t have to.

The room was modern and sheik. The space was great.

Stayed in March 2024

We had no complaints at all the entire stay, but we just wish we could have had a microwave in the room but other than that everything was excellent!

It was beautiful inside and had nice views. Also amazing customer service from staff and housekeeping.

Stayed in March 2024

Could only stream specific services

View from my room

Stayed in March 2024