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8342 Jamaican Court, Orlando, FL 32819, United States of America
August 15, 2016
눉Well, I normally don't want a vacation of mine to cause trouble to others, but this front desk guy "Armando" does not deserve to be in that good hotel ! he told me that "I" cancelled my reservation, I showed it to him on Booking.com and he still insisted that "I" cancelled it, and after a while he called his manager in spanish so I did not understand, but aparently he was looking for my cancellation document but he could not find it. We argued a lot and I thought he probably does not understand what his job was. I called Ramada, and the call center told me that the booking was still active and wanted to talk to him. He told me his not supposed to talk to anyone, but he will do this for me !! .. He started talking on the phone to the call center "who with me, who are you , .. "aparently the call center girl gave up and passed the call to some upper management. At this point, he kept listening on the phone and immediately followed some orders and gave me the room !! .. I was not sure what was this but he was rude and insisting to argue for something clear.
눇The hotel is nicely located to the main part of international drive. Walking distance to restaurants. The room was nice with microwave and fridge.
August 10, 2016
눉The hotel needed some upgrade, but as I said the staff was so great that I forgot about any bad 😀
눇I love the staff, Tomas, Armondo, Mayra and Amy... Thank you for your outstanding effort to make me and my family feel comfortable staying there for a week, we really appreciate it. Please keep up the good work.
August 12, 2016
눉Because of the carpet the room smells no good.
눇Location is very good. Costs x benefits good.
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