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7079 Black Horse Pike, West Atlantic City, NJ 08232, United States of America
August 25, 2016
눉Found roaches in the room next to me while I was bedding down for the night on the night stand! Freaked out without the kids knowing. "Clean" towels were more than damp/wet after folded and put in bathroom. Leftover comb, hair clip and Snapple bottles were beside the night stands and by the base of the beds. We always smelled marijuana in our hallway and a few others. Could smell marijuana in our room. Housekeeping didn't throughly clean the rooms. We didn't expect much and wanted a clean place for our first family vacation. But the roaches really topped it off, marijuana and the wet towels.
눇The beach out back was great although we didn't use it. The kids didn't like that it didn't have waves. Great location, decent price for what you get. Staff were friendly. Fast check in and check out. Breakfast was great but eggs were not. Look like something from a children's toy set.
August 23, 2016
눉The staff at this hotel leaves a lot to be desired. The front desk agents I dealt with (one of them named Faith) were rude and generally unhelpful. We had problems with our reservation through booking.com and they were quick to dismiss us and made snarky comments. They made a stressful situation more stressful. I would recommend this hotel train their staff to be more patient and hospitable. Rolling eyes, sighs, and raising your voice are not professional responses to customer issues. Hotel itself is alright, water mold/cigarette smells in the rooms but it's okay for the money and affordable location near Atlantic city. The view is supposedly the best part of the hotel, but it's nothing to write home about -- the pictures online look better than real life, as always.
August 23, 2016
눉The beach in the back isn't really a beach at all. Wish there was more parking
눇The room was very clean. And so was the hallway. Staff was very nice and very knowledgeable about the area
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