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635 Sutter Street, Union Square, San Francisco, CA 94102, United States of America
January 4, 2016
눉Valet parking. I was unable to access my wallet with my id. I was willing to walk the 8 blocks to the remote garage or just take back possession of my car and pay another $40. to re valet park it. As I mentioned to staff what if it had been life depending medication? They said they couldn't do anything.
눇Price, window to fire escape, location in the city, the bar party, complimentary hats & champagne for New Years! Staff helpful & mellow.
January 3, 2016
눉First off, the front desk staff was far from friendly. They seem bothered when being asked for something and during check in. Overall they lacked customer service skills and professionalism. Another disappointment was no king sized beds, due to the rooms being too small. Not the worst thing in the world but when paying well over $100/night a comfortable bed is something you expect... Should have looked into that before booking the room so my fault on that.
눇The hotel was somewhat charming, due to its old age, but mainly in the common areas I.e. hallways and stairwells, not so much the rooms or front desk. Basically the pictures on the internet portayed a false sense of what the hotel really looked like. The housekeeping staff was very nice and friendly!
January 3, 2016
눉Nothing I didn't like. If I could suggest that something hot like oatmeal at the continental breakfast would amazing :)
눇The staff was attentive and friendly. I even forgot my toothbrush and they had my back. Love that they lock away all vehicles for the evening and get you a taxi.
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