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6055 Belle Grove Road, Baltimore, MD 21225, United States of America
August 14, 2016
눉Only that Booking.Com claims they have smoking rooms, when the hotel is 100% smoke free.
눇The location is close to the light rail, and various choices of fast food. Very clean hotel, staff was tremendous and helpful. Breakfast was okay,can't complain when it's free.
August 11, 2016
August 12, 2016
눉customer service is terrible. I booked the hotel with free breakfast, but there was no breakfast in one of the mornings, not even water was provided. The reason I was told that someone who usually prepares breakfast didn't show up to work that day. That is so unacceptable!!! I used my credit card to book the hotel for my guests and wanted to pay for it for courtesy. I called the hotel and ask them to charge it to my credit card and was told I need to come in to the hotel and authorize my payment after my guests checked in. I made a special trip to do that and the front desk assured me it would be charged to my credit card. However, my guests was charged instead of me. This hotel does not provide customer service at all.
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