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Reviews of Best Western Country Lane Inn 3 stars

9300 Glacier Highway, Mendenhaven, AK 99801, United States

#2 of 5 hotels in Mendenhaven

Guests' Choice

Review score

Based on 69 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.6

  • Location

    8.6

  • Facilities

    8.4

  • Staff

    8.7

  • Value for money

    7.7

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 7 September 2023

    9.0
    Staff was helpful, polite, and offered airport pick up and return.
    • Leisure trip
    • Solo traveller
    • Queen Room - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No Kleenex or tissue box.

    Approximate to airport and importantly the Best Western Country Lane Inn provides a ride to the Ferry and to excursion boats to Tracy Arm. There are several pick up times as well.

    Stayed in September 2023

  • Reviewed: 29 August 2023

    9.0
    Free shuttle and breakfast, clean and $$$TV
    • Leisure trip
    • Couple
    • Queen Room - Hearing Accessible - Non smoking
    • Stayed 1 night
    • Submitted via mobile

    $330 total, so it's ecpensive

    Clean and quiet, close to airport, shuttle, hot breakfast.

    Stayed in August 2023

  • Reviewed: 4 August 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Juneau prices are just high!

    Nice hotel, a little dated.

    Stayed in August 2023

  • Reviewed: 23 July 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    shuttle Service from ferry and they also dropped us off downtown

    Stayed in July 2023

  • Reviewed: 12 July 2023

    8.0
    A good place to sleep and catch a shuttle to the airport
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Convenient and clean and upbeat workers

    Stayed in July 2023

  • Reviewed: 27 May 2023

    7.0
    Good
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Rooms and beds small for 3 adults and gear

    The shuttle service and staff were awesome. The room was Quiet.

    Stayed in May 2023

  • Reviewed: 19 March 2023

    7.0
    Close to the airport. Airport shuttle available,
    • Leisure trip
    • Solo traveller
    • King Room - Non Smoking
    • Stayed 1 night

    There were children running around making a lot of noise until 10:30 pm.

    The staff and shuttle driver were very nice. The room was clean.

    Stayed in March 2023

  • Reviewed: 13 October 2022

    8.0
    Enjoyed our stay
    • Leisure trip
    • Couple
    • Queen Room - Non Smoking
    • Stayed 6 nights
    • Submitted via mobile

    Facility was close to everything my wife and I had on our to-do list, the Mendenhall Glacier, Nugget Falls, and only a few miles from downtown Juneau. Property was clean with friendly staff, and if ever we visit Juneau again, this is likely the residence we will stay.

    Stayed in September 2022

  • Reviewed: 23 September 2022

    8.0
    nice stay close to the airport
    • Leisure trip
    • Solo traveller
    • Queen Room - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    the shuttle service is not really good. 24/7 to the airport and ferry but to the downtown just twice a day - morning and evening so most of the day the shuttle stand on the parking and the guest need to pay for a taxi to downtown.

    nice rooms, clean and comfortable. the breakfast deliver to our room but it was tasty.

    Stayed in September 2022

  • Reviewed: 10 August 2022

    9.0
    Excellent value for a clean and peaceful stay
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Disability Access - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Mattress was lopsided

    Great breakfast and super helpful and accommodating staff

    Stayed in July 2022

  • Reviewed: 30 July 2022

    7.0
    perfect for what we needed for a quick stay before our flight.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    it was a little old and could use a spruce up.

    good shuttle service and nice to have breakfast delivered to the room

    Stayed in July 2022

  • Reviewed: 5 July 2022

    9.0
    We were in Alaska for 8 nights, two were here. We had our best nights sleep here the last two nights
    • Leisure trip
    • Couple
    • King Suite with Kitchenette - Non smoking
    • Stayed 2 nights
    • Submitted via mobile

    Loved how the bedroom was separated from the other rooms. Bed was clean and very comfortable.

    Stayed in July 2022

  • Reviewed: 23 May 2022

    8.0
    Would definately stay there again, but request room facing away from street.
    • Leisure trip
    • Couple
    • Queen Room - Non Smoking
    • Stayed 7 nights

    Asked for quiet room on second floor--but it faced the street, so not so quiet.

    Breakfast was delivered with two choices: scrambled eggs, bacon, and potatoes/or pancakes, bacon. Both were good. Really used the complimentary shuttle a lot as we did not rent a car.

    Stayed in May 2022

  • Reviewed: 14 April 2022

    7.0
    Nice Vacation
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Disability Access - Non Smoking
    • Stayed 6 nights

    The front desk did not mention the free breakfast until the day before we checked out... The rooms were pretty small.

    Staff was nice, loved the fan in the room.

    Stayed in March 2022

  • Reviewed: 15 March 2022

    9.0
    Comfortable Haven After a Long Flight
    • Business trip
    • Solo traveller
    • Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    location is great. comfortable beds. large room. great breakfast delivered to room.

    Stayed in March 2022

  • Reviewed: 7 February 2022

    7.0
    Okay place to stay near the airport
    • Leisure trip
    • Solo traveller
    • Queen Room - Non Smoking
    • Stayed 6 nights
    • Submitted via mobile

    The hotel is very far from downtown. Some of the staff could use some basic friendliness training, common courtesy things like saying "hello". Also, there isn't a restaurant as advertised. A nearby property has a restaurant for takeout only, and it will deliver food to the room.

    The hotel is very close to the airport, and they operate a free shuttle between the airport and the hotel.

    Stayed in February 2022

  • Reviewed: 26 January 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Queen Room - Hearing Accessible - Non smoking
    • Stayed 1 night
    • Submitted via mobile

    hot delicious breakfast in the morning. comfy bed and shuttle pickup.

    Stayed in January 2022

  • Reviewed: 24 December 2021

    8.0
    Nice big room with excellent kitchen facilities in a very convenient location for airport and ferry.
    • Leisure trip
    • Family with young children
    • Large Queen Room with Two Queen Beds - Non smoking
    • Stayed 2 nights
    • Submitted via mobile

    I really appreciate all the measures you’ve taken for safety and cleanliness. Thank you.

    Stayed in December 2021

  • Reviewed: 2 September 2021

    8.0
    Pleasant and convenient
    • Leisure trip
    • Couple
    • King Room - Non Smoking
    • Stayed 2 nights

    "Bed Tax" added $20/night to bill. This should be listed up front on your site.

    Stayed in August 2021

  • Reviewed: 9 February 2024

    10
    Nice stay.
    • Business trip
    • Group
    • King Suite with Kitchenette - Non smoking
    • Stayed 3 nights

    My one and only issue was there was not a fire sprinkler system installed at this location. I am a fire Protection Consultant and understand that at the time of construction it was not required and that is why there is not one installed.

    Breakfast was good, location convenient. Nice saty.

    Stayed in February 2024

  • Reviewed: 23 August 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Free room service breakfast Excellent free shuttle from airport and to town and to cruise dock on departure Very friendly staff

    Stayed in August 2023

  • Reviewed: 11 May 2023

    2.0
    Unpleasant and overpriced.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    It’s used as a drug den. Walls are paper thin and heard people coming, tweaking and leaving all night. only was able to sleep for an hour or two.

    Th shuttle to and from both the airport and ferry was helpful.

    Stayed in April 2023

  • Reviewed: 10 December 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Queen Room - Non Smoking
    • Stayed 1 night

    Spacious room. Fully stocked kitchen. Spacious bathroom.

    Stayed in November 2022

  • Reviewed: 22 October 2022

    4.0
    Disappointed
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The room wad dirty, carpet had food on it, and the bathroom ceiling had bugs on it. The sink drain would not stay in and it didn't drain. We ended up putting a cap in the drain plug to keep it open. The people in the next room were up all hours of the night, slamming door and loud.

    Staff was friendly

    Stayed in October 2022

Showing 1 – 25

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