380 South Airport Boulevard, South San Francisco, CA 94080, United States of America
#15 of 30 hotels in South San Francisco
Guests' ChoiceBased on 1044 hotel reviews
7.6Cleanliness
8.1
Comfort
8.0
Location
8.3
Facilities
7.7
Staff
8.2
Value for money
7.6
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 21, 2024
Lorene
United States of AmericaNo water bottle in the room for drinking or makingthe coffe The water pressure in the shower was too low
Stayed in April 2024
Reviewed: April 19, 2024
Leticia
United States of AmericaThe pillows
It was clean
Stayed in April 2024
Reviewed: April 14, 2024
Maija
AustraliaNoice from the airport
Cozy restaurant& lounge area
Stayed in April 2024
Reviewed: April 9, 2024
Matija
CroatiaBreakfast was fine, Airport shuttle service is big plus.
Stayed in April 2024
Reviewed: April 4, 2024
Christine
United States of AmericaNot much would have loved more shuttle hours but....
The hotel as nice we were able to take the shuttle from the airport, that was helpful.The gal said she upgraded us to a kingsize bed, that was nice. We got there after 8pm , the bar was still open and the had some food truck that was just great.. Had to take a cab in the morning which the front desk set up for us and it was right on time. Very nice stay
Stayed in March 2024
Reviewed: April 1, 2024
Steliana
RomaniaBreakfast was mediocre, but if you try hard, there is some edible stuff around. Appreciated the fresh fruit.
Hotel room was good. Refrigerator did not work but we did not need it. TV is really off with resolution, but we stayed only for 1 night and did not really need it. I would recommend a water boiler to improve facilities.
Stayed in March 2024
Reviewed: March 27, 2024
Barbara
United States of AmericaSome of the wood veneer was missing, but overall the room was very nice.
Friendliness of the staff, check-in super easy, great breakfast.
Stayed in March 2024
Reviewed: March 14, 2024
Jeff
United States of AmericaShuttle was late picking us up on arrival as driver said he had intestinal issues! Drive back to airport was on time! Hotel actually put through credit charge for $100 extra for incidentals. Airport nose is a factor here.
Hotel has a small bar and the bartender Miguel or Mick is incredibly friendly. Great place for a night cap after a 20 hour travel day. Shower in the room was nice and hot! 15 minute van ride to airport was exactly what we needed. Beware! Cars had been broken into while we were at hotel.
Stayed in March 2024
Reviewed: March 5, 2024
Jeff
United States of AmericaPay to park on premises.
Stayed in March 2024
Reviewed: March 2, 2024
Renee
United States of AmericaKitchen not in use due to recent fire
Clean and comfortable
Stayed in March 2024
Reviewed: February 27, 2024
Memory
GermanyCoffee
Hospitality of the Staff. Fresh Breakfast
Stayed in February 2024
Reviewed: February 13, 2024
Anna
United States of AmericaThe room was a bit outdated.
Free breakfast option were nice. The transportation to the airport with the shuttle was very convinient
Stayed in January 2024
Reviewed: February 5, 2024
Andrea
SpainThe breakfast was very basic
Good location, next to the airport and at 30 minutes from San Francisco. They had AMAZING burgers.
Stayed in January 2024
Reviewed: February 4, 2024
Donna
United States of AmericaThe coffee and the eggs could have been better.
It was functional. It was nice that it was there. It was better than nothing. There was a good variety of foods including fresh fruit and oatmeal and yogurt, pastries, frozen breakfast burritos that could be heated in the microwave, a waffle maker, a choice of classic cereals, juices, coffee.
Stayed in January 2024
Reviewed: January 24, 2024
Lisa
United States of AmericaEverything was fine. No problems with Wi-Fi or anything.
I liked the room size and decor. The kitchen was being renovated so not able to have room service but that wasn't reallyy a problem. They provided hot meals via a tent service.
Stayed in January 2024
Reviewed: December 29, 2023
Rosanna
United States of AmericaNo restaurant Gave us a room that was occupied No shuttle to the airport
Stayed in December 2023
Reviewed: December 28, 2023
Joan
United States of AmericaNoisy, traffic noise window not completely latched. Vacuuming outside in hall at 7pm and hammering.
Convenient shuttle to SFO, offered breakfast.
Stayed in December 2023
Reviewed: December 19, 2023
Susan
United States of AmericaA few small issues with the toilet and sink…but not problematic
Great location - lovely staff
Stayed in December 2023
Reviewed: December 12, 2023
Momo
TaiwanThe location is very convenient. There is a free shuttle bus to the airport. Free hot coffee is provided in the lobby. It is very suitable for a one-night short stay when transferring flights.
Stayed in November 2023
Reviewed: December 8, 2023
Kyoo-seock
South Korealocation good
Stayed in December 2023
Reviewed: December 8, 2023
Bradley
United States of Americagreat breakfast, clean rooms
nice friendly staff
Stayed in October 2023
Reviewed: December 7, 2023
Jose
BrazilDo tratamento da equipe do hotel
Stayed in December 2023
Reviewed: November 15, 2023
Eric
United States of AmericaNo microwave.
Comfortable stay.
Stayed in November 2023
Reviewed: November 13, 2023
Chaim
IsraelThere was a fire in the kitchen. No hot meals Facilities very old.
Location, staf
Stayed in November 2023
Kilkenny, Ireland
Cannes, France
Gaeta, Italy
San Miguel de Allende, Mexico
Arras, France
Camden, USA
Jimbaran, Indonesia
Arambol, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content