Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. California hotel reviews
  4. San Diego hotel reviews
  5. Reviews of Best Western Plus Hacienda Hotel Old Town

Reviews of Best Western Plus Hacienda Hotel Old Town This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

4041 Harney Street, Old Town, San Diego, CA 92110, United States of America

#124 of 237 hotels in San Diego

Guests' Choice

Review Score

Based on 1515 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.2

  • Location

    9.2

  • Facilities

    7.9

  • Staff

    8.7

  • Value for money

    7.6

  • Free WiFi

    7.3

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: March 27, 2024

    9.0
    Great location and nice hotel! Would definitely stay again.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Sofa Bed
    • Stayed 1 night

    There were two bottled waters in the room which we thought were complimentary, however I received an additional charge to my CC once we checked out for $8.00.... so we were charged $4.00 per bottle of water! I think this is a bit much for water and there should be a notice in the room stating they are not complimentary.

    The property grounds were nice and it was great to be so close to the old town area. The beds were comfortable, and it worked well for our 1 night stay. The breakfast buffet was good but had very limited options. However, it was nice to have a place on the property to eat, as the restaurants in the old town area do not open until later in the morning.

    Stayed in February 2024

  • Reviewed: March 26, 2024

    8.0
    Ok
    • Leisure trip
    • Couple
    • King Room with Sofabed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The plumbing was super loud. Sounded like the pipes were going to burst.

    Large complex. Room was close to the elevator/garage

    Stayed in March 2024

  • Reviewed: March 19, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • King Room with Mobility Accessible Tub and Sofa Bed
    • Stayed 3 nights

    The final bill was incomprehensible to me. The breakfast on the day of departure was not shown on the bill, but I had to pay for it.

    Good Mexican breakfast.

    Stayed in January 2024

  • Reviewed: March 15, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • King Room with Sofabed - Non-Smoking
    • Stayed 1 night

    Parking close to my room was a little difficult. Nothing close to being a deal-breaker, but parking isn't the easiest, especially for larger vehicles.

    I have stayed at this hotel before, like the place and its proximity to everything Old Town.

    Stayed in March 2024

  • Reviewed: March 14, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with City View
    • Stayed 1 night
    • Submitted from a mobile device

    Stayed only 1 night, couldn't check in till 4pm and paid over 200.00 for a less than 24 hour stay.

    It was a nice hotel and the view was amazing.

    Stayed in February 2024

  • Reviewed: March 6, 2024

    9.0
    A quick trip to San Diego for a wedding.
    • Leisure trip
    • Couple
    • Queen Suite with Sofa Bed
    • Stayed 2 nights

    The staff were helpful in directing my elderly parents to their floor and room.

    Stayed in March 2024

  • Reviewed: March 5, 2024

    8.0
    We love staying here
    • Business trip
    • Group
    • Oversize Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Mattresses not very comfortable.

    We always stay here when coming to San Diego. We enjoy being in Old Town. We enjoy the hotel pool because it is heated well and is comfortable. Hotel could use a bit of upkeep in the rooms including more comfort mattresses. Otherwise we love it there. Enjoy the restaurant on site. Staff very friendly.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    7.0
    Fine choice... could improve.
    • Leisure trip
    • Couple
    • King Room with Mobility Accessible Tub and Sofa Bed
    • Stayed 2 nights

    Sustainability was poor: I was disappointed that the linens were changed every day... waste of water and not necessary. Also the toiletries were in individual bottles. Cleanliness/facilities: There were some cobwebs on the ceiling and the bathroom fan didn't work. Fixtures and soundproofing were only OK. Only menu in the room information was a pizza place... a map of Old Town would have been useful and a list of all the eateries would have been even better.

    The location was great, free parking on Juan Street, comfortable room. Lots to walk to near by. Did not try the hotel breakfast.

    Stayed in March 2024

  • Reviewed: March 3, 2024

    9.0
    Wonderful restful well located
    • Leisure trip
    • Couple
    • Oversize Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Mirror on door in bathroom (watch yourself going #2 ) very weird

    Location staff very helpful friendly

    Stayed in March 2024

  • Reviewed: March 3, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room with Sofabed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Conveniently located near the Main Street in Old Town!

    Stayed in March 2024

  • Reviewed: February 27, 2024

    8.0
    Favorite Place
    • Family with young children
    • Queen Room with Two Queen Beds and City View
    • Stayed 2 nights
    • Submitted from a mobile device

    There was a bar tender at the Tequila Factory who treated us awful. Too bad we tipped him, he really didn't deserve anything

    I love the location, walking distance to everything I like. I love the layout of hotel. Just wish I could afford it every time I come out here. It's a real treat for us when we do

    Stayed in February 2024

  • Reviewed: February 26, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Oversize Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Food was just average at the restaurant. Service was very good.

    Great staff! Room was nice and clean. Loved that there was a little dining table in room. And though staff was great in the restaurant too, the food was just average.

    Stayed in January 2024

  • Reviewed: February 26, 2024

    7.0
    Loved the hotel except we could hear every step from upper floor and phone wasn’t working for room service for more towe
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and City View
    • Stayed 2 nights
    • Submitted from a mobile device

    Has an excellent restaurant.

    It was nice and everyone was nice too. .love that old town was walking distance.

    Stayed in February 2024

  • Reviewed: February 23, 2024

    9.0
    I will definitely make a reservation here next time
    • Leisure trip
    • Couple
    • Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel building is beautiful, but the furniture in the room is a bit old, but I still like it because it feels like an old town.

    It's great because it's in the center of the old town so you can walk around. You can go anywhere within 3 minutes.

    Stayed in February 2024

  • Reviewed: February 16, 2024

    8.0
    It’s ok except for the walk
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and City View
    • Stayed 1 night
    • Submitted from a mobile device

    From the lobby we had to walk 15 min to our room with all of our luggage. It was a maze we couldn’t find it and staff didn’t help

    Nice place

    Stayed in December 2023

  • Reviewed: February 11, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room with Mobility Accessible Tub and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Very comfortable. Love sitting in the outdoor areas. The hotel has character. Location!

    Stayed in February 2024

  • Reviewed: February 9, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds with Sofa Bed
    • Stayed 2 nights

    availability of restaurant ( hours were limited)

    quiet and comfortable

    Stayed in January 2024

  • Reviewed: February 3, 2024

    9.0
    Good priced in tourist location and close to airport with lots of restaurants
    • Leisure trip
    • Solo traveler
    • Queen Suite with Sofa Bed
    • Stayed 1 night

    Bath for small people only

    Large room /studio with good bed and great location close to airport

    Stayed in February 2024

  • Reviewed: February 2, 2024

    9.0
    Good experience
    • Leisure trip
    • Family with young children
    • Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Better pool area

    Location was great

    Stayed in January 2024

  • Reviewed: January 30, 2024

    9.0
    Excellent!
    • Business trip
    • Couple
    • King Room with Mobility Accessible Tub and Sofa Bed
    • Stayed 3 nights

    Everything was great, from the location, to the cleanliness to the friendliness and politeness of the staff. I couldn't have asked for anything more!

    Stayed in January 2024

  • Reviewed: January 29, 2024

    9.0
    Excellent location
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    If you have a big suv the parking is really tight in the 600 parking structure but they do a few outside. I can't speak for any other parking because that is the only one we used. Other than that I'd say you can't go wrong staying here.

    Friendly staff, nice hotel with A LOT of stairs but they do have elevators. Decent room and great view of town. Nothing fancy a little dated but worth the price.Excellent location to Old Town, literally a very short walk. Would definitely stay here again.

    Stayed in January 2024

  • Reviewed: January 25, 2024

    9.0
    It was a good stay just few glitches.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom door would not close and lock, it was heavy. Heater/ air conditioner was not working properly, did not cool or heat the proper way.

    Good location, clean, comfortable.

    Stayed in January 2024

  • Reviewed: January 18, 2024

    8.0
    Very Good
    • Family with young children
    • Oversize Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Shower does not drain well

    It is spacious and comfortable. Reasonable priced!

    Stayed in January 2024

  • Reviewed: January 17, 2024

    9.0
    Nice Place, nice view.
    • Business trip
    • Solo traveler
    • Queen Suite with Sofa Bed
    • Stayed 3 nights

    I got into the 600 building and felt it was far from the main lobby property. I hear very unexplicable noises outisde my room at 1:00 am.

    Location of everything close to the old town. It is close to the whaley house. Big rooms in a really magestic view of the area.

    Stayed in January 2024

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!

Guests also reviewed these properties: