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  5. Reviews of Best Western Heritage Inn

Reviews of Best Western Heritage Inn This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

4600 Clayton Road, Concord, CA 94521, United States of America

#3 of 11 hotels in Concord

Guests' Choice

Review Score

Based on 549 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.8

  • Location

    8.1

  • Facilities

    7.5

  • Staff

    8.2

  • Value for money

    7.6

  • Free WiFi

    8.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 23, 2024

    8.0
    Very good!
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The shower tub was a larger jacuzzi tub. It was fine but likely could use an update.

    This is an older property but you can see the pride that the owners take to maintain the facility. The room was very clean and updated. The bed was very comfortable. Staff was very friendly. Breakfast exceeded my expectations!

    Stayed in April 2024

  • Reviewed: April 20, 2024

    8.0
    The bed was comfortable and the room pleasantly clean. The front desk was courteous and friendly. G
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The in room coffee was less than average. The screen outside my room was bent as though someone had tried to break into the room. Room was clean but felt dated; not like the picture posted to sell the hotel.

    Didn’t eat breakfast. Coffee was acceptable except the packets in the room.

    Stayed in April 2024

  • Reviewed: April 8, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Alarm at midnight

    Easy

    Stayed in April 2024

  • Reviewed: March 15, 2024

    7.0
    Room was clean and comfortable. Hallways felt dingy. Good price. Easy location
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Exterior and hallways

    Available

    Stayed in March 2024

  • Reviewed: March 5, 2024

    7.0
    Good
    • Business trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    A little out dated inside and out for the price. The exterior reminds you more of a Hotel 6 than a Best Western. As well as the energy outside. I saw a few people sitting in a car with seats laid back parked. I can't imagine they were up to anything good, which I thought was weird like they were staking the place. Of course, I hope I'm wrong about my observation. Doesn't sound like anything came of it to my knowledge. Also, the windows/walls are paper thin, you can hear everything, and everyone who walks by.

    The room was big, roomy, clean, and close to stores and restaurants.

    Stayed in March 2024

  • Reviewed: February 26, 2024

    8.0
    Great place to stay
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    NA

    Clean, quiet, comfortable bed, great breakfast

    Stayed in January 2024

  • Reviewed: January 6, 2024

    8.0
    I never had problem getting receipts. I opted for paperlesI never received. Person at end didn’t want to be bothered in
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Pet Friendly
    • Stayed 2 nights
    • Submitted from a mobile device

    Check in and check out persons.

    Location I was already familiar.

    Stayed in January 2024

  • Reviewed: December 7, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Could hear upstairs walking around

    Clean. nice carpet

    Stayed in December 2023

  • Reviewed: December 3, 2023

    6.0
    Needs an upgrade.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Rooms need upgrade. The outlets will not hold plugs. Too lose and our phones did not charge overnight due to this issue. In the walkways there are electrical outlets open and wires sticking out. Bathroom in the room had dirty floor with stains that came off with a wet towel, but that should not have been my job to clean. Would be helpful if there is at least an extra blanket in the rooms for those who get colder than others at night.

    at check in the lady at the front counter was extremely nice and helpful with questions

    Stayed in December 2023

  • Reviewed: November 26, 2023

    6.0
    Seemed appropriate for the price paid, but would have spent more for a better spot.
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pool was extremely cold, spa was not open

    Breakfast was good enough. Neighbors were loud, and very noticeable...walls are very thin.

    Stayed in November 2023

  • Reviewed: October 31, 2023

    6.0
    We stayed for a concert at the concord pavilion. It was not too far from there.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The wall was peeling. The counter top was peeling off.

    The room was spacious.

    Stayed in September 2023

  • Reviewed: October 14, 2023

    6.0
    Will not go back or recommend to anyone
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything including location

    Nothing

    Stayed in October 2023

  • Reviewed: October 5, 2023

    7.0
    Great location
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Rooms are noisy. I was awakened by neighbors showering all morning. It sounded like they were in my room. Also the towels need to be replaced. Very worn and used towels. Breakfast hours are kind of early.

    Location, price and staff were very good. Staff was very accommodating, friendly , and professional. Water pressure is very good.

    Stayed in October 2023

  • Reviewed: September 29, 2023

    8.0
    Did the job nicely
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Colour scheme a bit old fashioned

    Spacious room, location was fine

    Stayed in September 2023

  • Reviewed: September 29, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights

    poor quality tv

    Nice bed.

    Stayed in September 2023

  • Reviewed: September 24, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Pet Friendly
    • Stayed 1 night
    • Submitted from a mobile device

    Shower made a horrible noise bathroom could hv been cleaner

    Comfortable location was great lots of restaurants and shopping close by

    Stayed in September 2023

  • Reviewed: September 1, 2023

    7.0
    nice clean place to stay, very good value.
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    shower head, carpet, bath towels

    location, cleanliness, room size, bed linens

    Stayed in August 2023

  • Reviewed: August 8, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 1 night

    Breakfast area was very small. The food was ok, but would have liked a non cheese option

    Location and check in staff. The staff was very acommodating and professional

    Stayed in August 2023

  • Reviewed: August 8, 2023

    6.0
    Wouldn’t stay again
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The bathroom was in kind of rough shape. The tub had tape covering a bunch of different spots on it- some looked to be covering jets, but some tape pieces were not on jets so I’m not sure if there were cracks or something else. When I was coming back to my room on the second floor, I saw that housekeeping had put a stack of clean towels and sheets on lid of the garbage can at the top of the stairs. I called the front desk from my room- and let them know. I said that I wasn’t sure if they were stacking them there as they carried things up and down the stairs since there is no elevator, but it was absolutely disgusting to think about the “clean” sheets and towels in rooms being placed on the gross garbage can lid outside at all. The guy who had answered the phone just said- in a very bored voice- “thanks for letting us know”, and that was it. Didn’t sound surprised, didn’t sound like they would do anything about it. Wouldn’t stay there again knowing that they’re ok with that.

    Location, the breakfast was nice to have and was pretty good.

    Stayed in August 2023

  • Reviewed: July 4, 2023

    7.0
    It was comfortable and served the purpose.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    There were people smoking pot outside the rooms in addition to my first room smelled like it.

    The staff was accommodating when I asked to change rooms because the room I initially got smelled like pot. So, the second room was very spacious and comfortable. They have a great burger place next door and the gym equipment was excellent.

    Stayed in July 2023

  • Reviewed: June 10, 2023

    8.0
    Very Good
    • Business trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The ac was not working

    Quiet

    Stayed in June 2023

  • Reviewed: June 7, 2023

    8.0
    I liked the gym very much enjoyed the breakfast, but the bathtub and its faucet were difficult to use and the air condit
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    At first there was no way to plug up the bath tub to take a bath. A very  Then the faucet in the bath tub was very difficult to use. other than that I found the staff to be extremely polite and the facilities very clean in the location. The location was excellent for a lot of things like what, convenient options for locals, unfamiliarf cooking and exotic Asian fairs. you do like going to the drugstore, doing your laundry, other basic day-to-day things that are sometimes hard to find in a hotel. A nice resourceful room engineer, came in after I complained, proud of him of being unable to take care of the bathtub, and took care of it right away. th, very courteous. The lady who prepared breakfast did an excellent job. There were delicious options and a lot of so I appreciated that. So on the balance, it was a comfortable stay and the nice staff compensated for the troublesome bathtub fixtures,

    Stayed in June 2023

  • Reviewed: June 6, 2023

    7.0
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: June 1, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Enough choices of food available

    Stayed in May 2023

Showing 1 - 25

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