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6855 North West Loop 410, San Antonio, TX 78238, United States of America
August 15, 2016
August 7, 2016
눉When first entered the room it had a very strong chemical odor. Coffee pot had a moldy coffee filter/pack inside the water reservoir and mold inside the coffee basket which i returned to front desk at 5am to a night desk clerk on her first night and by herself. She was to have it replaced and when i returned at 9pm had to go to the front desk to get another myself. The shower drain was backed up which was also told to the late shift clerk and that also didn't get repaired that day. After an 18 hour drive the entire family was disappointed.
눇Manager tried to make the things right with a discount on our 2 night stay.
August 13, 2016
눉Staff on first day was rude and said room would have 6 towels to accommodate 6 people and when we went to room there was 3 towels. I called to the front desk and the first time she put me on hold for 15 mins. When I called back she answered and hung up immediately. We sent one of the older kids down and the lady was rude and said there was no more and would have to come back later. We sent another one down 4 hrs later and she said they have no more nor would they have anymore later. The next morning my husband went to the front desk and the lady said she was sorry and there would be enough towels when we came back that evening. When we came back around 5pm there was not enough in the room but we saw a maid outside and she gave us more towels.
눇Facility was very nice and having room with three beds was nice with our size family.
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