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5345 Market Street, Wilmington, NC 28405, United States of America
August 14, 2016
눉The second I arrived at the hotel, the staff was extremely unfriendly and unhelpful. They told us that we couldn't check in 30 minutes early because there were absolutely no rooms available since housekeeping was still working. However, housekeeping then woke us at 8 the next morning to clean our room. We then asked for the cot that we requested before we got to the hotel, and they could not accommodate us. They said they placed us in a room where our cot could not work, even though we had requested it specifically. They said there was nothing they could do, and didn't even give us extra pillows when we asked. We complained to managers and went to the supervisor, but no one seemed to be willing to help. To top it off, there was a murder three doors down and no one seemed to give us any information. Although we were nervous and scared and uneasy about our stay because of said murder, the staff just smiled and was in denial that anything wrong had happened.
August 9, 2016
눉Nothing much, everything was good
눇One of the best Best Western's I have stayed in. Apart from the location (you would need a car to go to the beach, kind of defeats the purpose in a beach town), there is nothing to complain
August 14, 2016
눉curtains are out of order, we could not close it at night, so it was quite bright to sleep.
눇Nice pool, generous breakfast service, location.
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