Reviews of Hotel Bijou - Union Square This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
111 Mason Street, Union Square, San Francisco, 94102-2713, United States of America
#196 of 223 hotels in San Francisco
Guests' ChoiceReview Score
Based on 171 hotel reviews
6.6Score breakdown
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Cleanliness
7.5
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Comfort
7.6
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Location
6.8
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Facilities
6.8
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Staff
8.6
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Value for money
6.7
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Free WiFi
7.1
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Reviewed: April 19, 2024
Jan
Czech Republic2 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Superior Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
There are many junkies around the hotel, but the hotel is safe. Its fine during the day, but after sunset its not a good experience. Nothing happend to us, just did not feel safe outside. Rooms are smaller, but for 2 nights it was fine.
Hotel was very nice, personal was great - we got many good advices! Restaurant was not working, but we got tips where to buy food take away and eat it in the hotel.
Stayed in April 2024
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Reviewed: April 18, 2024
Lucia
United Kingdom12 Reviews7.0Good- • Leisure trip
- • Solo traveler
- • Superior Queen Room
- • Stayed 7 nights
- • Submitted from a mobile device
Breakfast was very disappointing, only muffins, yogurt and apples every day. Coffee was good though. Also the bar and restaurant wasn't completed with renovations so looked empty and not too organised.
The hotel stuff was super friendly and helpful..The location wasn't great as lots of homeless people around the area, but transport was nearby to get you to places easily inc the airport.
Stayed in April 2024
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Reviewed: April 14, 2024
Eva
United States of America2 Reviews8.0Very Good- • Business trip
- • Couple
- • Superior King Room
- • Stayed 1 night
- • Submitted from a mobile device
Clean, cute, fun, GREAT STAFF!!!
Stayed in April 2024
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Reviewed: April 8, 2024
Dove
United States of America1 review6.0Pleasant- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
Television did not work, staff tried to assist but it did not ever work. Location has no parking! Parking at garages in the area only.
Room was clean and staff was friendly. Decor was nice art deco style.
Stayed in April 2024
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Reviewed: March 31, 2024
Pauline
United Arab Emirates4 Reviews1 helpful vote8.0“amazing staff!”- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 3 nights
the staff are extremely welcoming and helpful, the room was clean and comfortable. the hotel is walking distance to the metro and to the square. i will be choosing this hotel every time i will be visiting San Fransisco.
Stayed in February 2024
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Reviewed: March 18, 2024
Daniel
Germany1 review8.0Very Good- • Leisure trip
- • Solo traveler
- • Superior Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
Hotel
Stayed in March 2024
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Reviewed: January 13, 2023
Emily
United States of America1 review7.0“I wish I knew the location had the most sketchy people hanging around outside beforehand.”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
- • Submitted from a mobile device
Room overlooked a busy street with a lot of screaming from people outside, glass bottles shattering in the street, and sirens. This occurred all night long. The heater in our room did not work, nor did the outlets in the bathroom.
Friendly staff, comfortable bed, cute Art Deco decor.
Stayed in January 2023
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Reviewed: December 12, 2022
Allegretto
United States of America8 Reviews2 helpful votes7.0Good- • Business trip
- • Family with young children
- • Superior Double Room with Two Double Beds
- • Stayed 4 nights
- • Submitted from a mobile device
Location, missing gym
Staff, room
Stayed in December 2022
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Reviewed: December 2, 2022
Robert
Australia11 Reviews1 helpful vote6.0Pleasant- • Leisure trip
- • Family with young children
- • Superior Queen Room
- • Stayed 4 nights
- • Submitted from a mobile device
While we were given a bigger room at check in which we appreciated a few things didn't work. The air cond only threw cold air the TV didn't work and the shower kept dripping. We were moved to another room which was better but some lighting did not work. It's often the little things....
The location was fine. A bit noisy overnight and a bit of a rough neighbourhood these days
Stayed in December 2022
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Reviewed: November 18, 2022
Simon
Australia33 Reviews6.0“good value for money but consider the location carefully”- • Business trip
- • Solo traveler
- • Superior Queen Room
- • Stayed 5 nights
- • Submitted from a mobile device
the location relayed to the amount of homeless people and drug takers was a shock
rooms well appointed and hotel looks like Its been recently renovated in parts.
Stayed in November 2022
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Reviewed: October 30, 2022
Denise
Ireland4 Reviews1 helpful vote6.0Pleasant- • Leisure trip
- • Group
- • Superior Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
very noisy all night on street outside hotel
good location
Stayed in October 2022
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Reviewed: October 25, 2022
Joanne
United Kingdom7 Reviews8.0Very Good- • Business trip
- • Solo traveler
- • Superior Queen Room
- • Stayed 1 night
Very basic hotel, but perfect for a trip where you're mainly out sightseeing anyway. Incredible location, close to Union Square for shopping and the subway station for a direct link to the airport in only 30 mins. Bonus: The beds were insanely comfortable!
Stayed in October 2022
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Reviewed: October 25, 2022
Clara
United Kingdom29 Reviews1 helpful vote7.0“It was fine”- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
The room was very dark and smaller than what it looks on the pictures. For a four star hotel, I would have expected there would be a main light in the room. The lift was out of order for the three nights we were there, we were lucky to be put in a room that was on the second floor but the stairs up were very narrow for a suitcase.
The hotel was nice and the location was great for nearby places to eat and getting on public transport. The staff were friendly
Stayed in October 2022
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Reviewed: September 18, 2022
Ashin
Qatar33 Reviews3 helpful votes8.0“Would have been great weren't for t broken lift and if there were less vagrants near t hotel”- • Business trip
- • Group
- • Superior Queen Room
- • Stayed 6 nights
No lift :( ; shady neighborhood
Location and staff
Stayed in September 2022
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Reviewed: August 9, 2022
Chettiyar
United States of America1 review8.0“good location to tour SF”- • Leisure trip
- • Family with young children
- • Superior Double Room with Two Double Beds
- • Stayed 5 nights
- • Submitted from a mobile device
elevator was still closed
stafd was helpful
Stayed in August 2022
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Reviewed: August 3, 2022
Simon
Germany14 Reviews2 helpful votes7.0“Nice Hotel - but the current management is obviously not able to keep it up.”- • Leisure trip
- • Family with young children
- • Superior Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
The Elevator was still broke. I read that in reviews from a month ago and didn’t think they would not have fixed it yet. My daughter has a broken hip. Stairs are really steep. So it was not ideal… Be aware that the staff says, it will take another month or so to get a new elevator…
Generally a very nice Hotel. The style and the design are modern but comfortable. Location is in the City Center
Stayed in July 2022
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Reviewed: July 31, 2022
Harriet
United Kingdom15 Reviews4 helpful votes6.0Pleasant- • Leisure trip
- • Family with young children
- • Superior Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
lift was out of action and we were in the 6 th floor no air conditioning
very friendly helpful staff
Stayed in July 2022
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Reviewed: July 22, 2022
Smuin
United States of America1 review8.0“Overall very nice, would stay again.”- • Leisure trip
- • Travelers with friends
- • Superior King Room
- • Stayed 4 nights
- • Submitted from a mobile device
There was no fridge or microwave anywhere which was a bit inconvenient. There was often a man playing very loud music right out front.
The workers were super friendly willing to lend a hand. Its within walking distance of a lot of restaurants and activities.
Stayed in July 2022
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Reviewed: July 20, 2022
Yolanda
United States of America21 Reviews3 helpful votes7.0“We will book again in the near future.5⭐️’s”- • Leisure trip
- • Group
- • Superior Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
the elevator was not in the working order.
The staff all were super professional and gave 5 star ⭐️ service. They were all up beat and informative d what was happening in the city.
Stayed in July 2022
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Reviewed: July 19, 2022
Amber
United States of America1 review7.0“cool hotel, bad location, needs some upgrades, no fridge or microwave”- • Leisure trip
- • Travelers with friends
- • Superior Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
the elevator is down which they did notify us and give us a credit for, but those stairs are brutal.. 4th floor and up and down really kills your knees and lugging up and down a heavy suitcase is no small feat..
i loved the esthetic, the staff was friendly and knowledgeable
Stayed in July 2022
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Reviewed: July 16, 2022
Sajal
United Kingdom6 Reviews2 helpful votes6.0Pleasant- • Business trip
- • Solo traveler
- • Superior King Room
- • Stayed 10 nights
- • Submitted from a mobile device
surrounded by homeless and you can heat them all night and some are very verbally abusive. the breakfast is served very late especially if on a business trip lift was not working at all
very close to union square
Stayed in June 2022
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Reviewed: July 11, 2022
Jordan
United States of America14 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Travelers with friends
- • Superior Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
The elevator was broken and there was no valet service.
Stayed in July 2022
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Reviewed: June 28, 2022
Rosa
United States of America1 review7.0“The hotel is very cute if elevator worked, also if they validated parking (since they don’t have any) and the bar would’”- • Leisure trip
- • Travelers with friends
- • Superior Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
no parking elevator was not working and to get upstairs with suitcases was a hassle since stairs are super narrow. bar wasn’t open lots of homeless
great location since we went to pride parade
Stayed in June 2022
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Reviewed: June 28, 2022
Hannah
United States of America1 review6.0“the staff was great”- • Leisure trip
- • Group
- • Superior Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
there was no fridge in the room or AC
the bathrooms and bar
Stayed in June 2022
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