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  5. Reviews of Bonnie Castle Resort & Marina

Reviews of Bonnie Castle Resort & Marina This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

31 Holland St, Alexandria Bay, NY 13607, United States of America

#6 of 6 hotels in Alexandria Bay

Guests' Choice

Review Score

Based on 545 hotel reviews

6.5

Score breakdown

  • Cleanliness

    7.1

  • Comfort

    7.1

  • Location

    8.3

  • Facilities

    6.5

  • Staff

    8.0

  • Value for money

    6.5

  • Free WiFi

    7.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 10, 2024

    8.0
    It was older but a great place, would definitely stay again.
    • Leisure trip
    • Group
    • One-Bedroom Apartment
    • Stayed 2 nights

    It was really expensive, but that's to be expected for the eclipse I suppose. The appliances were really outdated, but it didn't matter too much. The hot water ran out pretty quickly when we were filling the jacuzzi, but it did eventually come back. The shampoo was a 2 in 1, which is awful for your hair and most places usually have them separate.

    The rooms were even bigger than photos make it seem. The jacuzzi is gigantic. The pool is nice and has a great view of the castle. The staff was kind and informative about stuff going on for the eclipse. The whole place felt clean.

    Stayed in April 2024

  • Reviewed: March 28, 2024

    8.0
    Will stay again as long as they remain pet friendly!
    • With a pet
    • Leisure trip
    • Couple
    • Double Room with Whirlpool
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms are a little dated but very clean!

    They are pet friendly, which is great. I did have to pay $25 for each dog though…I’ve stayed other places that are pet friendly and only paid one fee versus 2. Thought that was a little expensive but we had no choice. The room is a pet friendly room and does have laminate flooring. The room is downstairs with an outdoor entrance and grass is right out in front of room. Convenient!

    Stayed in March 2024

  • Reviewed: March 18, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms are smelly and dogs o. Our neighbors room never stop noise

    Spa and the view

    Stayed in March 2024

  • Reviewed: February 9, 2024

    8.0
    Bomb af and we can’t wait to have another girls weekend!
    • Leisure trip
    • Travelers with friends
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Having to walk across the cold parking lot to get to the indoor pool and hot tub.

    We had an apartment for the weekend and it was so so so worth the upgrade. Very spacious, nice, and several areas to sit.

    Stayed in February 2024

  • Reviewed: February 1, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • King Room with Whirlpool
    • Stayed 1 night
    • Submitted from a mobile device

    The room was greatly outdated, they need to put some money into their rooms.

    I liked the view mostly

    Stayed in January 2024

  • Reviewed: January 17, 2024

    6.0
    Acceptable but not overly comfortable
    • Business trip
    • Solo traveler
    • King Room with Whirlpool
    • Stayed 1 night
    • Submitted from a mobile device

    The room was cold and had a poor layout

    I didn’t use it

    Stayed in January 2024

  • Reviewed: January 15, 2024

    8.0
    It wasn’t bad for the price I would stay again for sure just not as fancy or hotel get away feel
    • Family with young children
    • Double Room with Whirlpool
    • Stayed 1 night
    • Submitted from a mobile device

    It was very out of date and not as clean it was more like a motel stay instead of hote.

    I loved the price the view was really amazing

    Stayed in January 2024

  • Reviewed: January 13, 2024

    8.0
    It was what I wanted
    • Leisure trip
    • Couple
    • King Room - River View with Spa Bath
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing really

    The quiet

    Stayed in December 2023

  • Reviewed: December 29, 2023

    5.0
    I would not pay more than I did for tourist season. 89 is reasonable for what we had.
    • With a pet
    • Leisure trip
    • Couple
    • Standard Double Room with Two Double Bed
    • Stayed 1 night
    • Submitted from a mobile device

    No microwave in room. The heat wasn't in when we got there and it took 2 hours to heat up because of the size of the room.

    Stayed in December 2023

  • Reviewed: October 24, 2023

    7.0
    The location was beautiful
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights

    No breakfast

    The view

    Stayed in September 2023

  • Reviewed: October 23, 2023

    7.0
    All in all, it was an enjoyable stay.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Bed
    • Stayed 1 night

    the railing on our small balcony was a little shaky. Had to remind the kids to not lean on it. The view of the marina was nice, but the cover is in need of a paint job. When trying to lower the heat in my room, the setting went from 70 degrees to 59 degrees- nothing in between

    The rooms were older, but clean. I liked that the carpeting has been replaced with vinyl flooring. I liked that all rooms are "non-smoking". The beds were very comfortable. I liked the pool. The pool itself is small but visually pleasing. The seating area around it is comfortable.

    Stayed in October 2023

  • Reviewed: October 11, 2023

    7.0
    Enjoyed our stay and awesome view every night and morning.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights

    A bit difficult finding the place and room. Was confused where the restaurant was - didn't see the name on building or sign anywhere, so ate at other places. Could have used a microwave in the room.

    The porch view was excellent (porch could have been wider - tight space). The coffee in the room was great. Close to events we planned to do.

    Stayed in October 2023

  • Reviewed: October 9, 2023

    6.0
    Ok but wouldn’t stay there again
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Could hear the neighbors next door. Old structure.

    Location was close but poor views of water. Not what we expected. Hotel is old but clean. Staff very friendly and helpful.

    Stayed in October 2023

  • Reviewed: October 6, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Bed
    • Stayed 1 night

    There was an event at a nearby building that used 90 percent of the parking. Could not locate an area to park when we returned. Did not receive notice at check-in that parking would be difficult later and did not receive details as to where parking would be available. Searched for a parking spot for over 15 minutes then went to the office and found that there was parking at the rear of the building.

    Location was great

    Stayed in September 2023

  • Reviewed: October 3, 2023

    6.0
    It was pleasant
    • Leisure trip
    • Couple
    • Standard Double Room with Two Double Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    There was no breakfast

    Stayed in September 2023

  • Reviewed: October 2, 2023

    6.0
    Since we only needed a place to sleep ams clean up, these were perfect accommodations. View fantasti
    • Leisure trip
    • Couple
    • King Room - River View with Spa Bath
    • Stayed 2 nights
    • Submitted from a mobile device

    Trouble getting any hot water in bathroom. Front desk very helpful in sending Ben to resolve hot water problem. Bathrooms need updating

    View of castle from balcony was unbelievable. Very clean and very comfortable bed. Front desk staff very friendly and accommodating. Rhank you.

    Stayed in October 2023

  • Reviewed: October 1, 2023

    7.0
    It is nice place but price was too high. for that old set up.
    • Leisure trip
    • Couple
    • Standard Double Room with Two Double Bed
    • Stayed 3 nights

    The hot top and the pool bathrooms were dirty.

    Viiew from the deck by the restaurant.

    Stayed in September 2023

  • Reviewed: September 29, 2023

    8.0
    Great area. great staff
    • Leisure trip
    • Couple
    • King Room with Whirlpool
    • Stayed 4 nights

    Room was slightly out dated

    Room was clean with river view and balcony, close to town

    Stayed in September 2023

  • Reviewed: September 27, 2023

    8.0
    I would stay here again, and have already recommended it to a friend.
    • Leisure trip
    • Solo traveler
    • Double Room with Whirlpool
    • Stayed 1 night
    • Submitted from a mobile device

    No elevator and no indoor stairs No free breakfast No access to room from hallway, and the sign saying this was on the wrong door Fan was noisy Bathroom light a bit too dim

    I loved the location. The hotel showed signs of wear, but it was comfortable. The restaurant was great, the view extraordinary. Beds were comfortable. Close to the boat tours. Staff was friendly and accomodating.

    Stayed in September 2023

  • Reviewed: September 26, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    No elevator. Weird set up with different buildings for rooms. Have to go outside to get to pool room. Have to go outside for restaurant. Having the boats parked in the roadway was confusing and wondered if we were going the correct way. Those boats should be moved. They're parked on the actual road.

    Jacuzzi tub. Need and linen were comfortable. Room was clean. Restaurant was good. Pool and hot tub was nice.

    Stayed in September 2023

  • Reviewed: September 23, 2023

    6.0
    Bonnie Castle stay
    • Leisure trip
    • Couple
    • Standard Double Room with Two Double Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room was on the side by the marina and all we could see was a long tin roof. Rooms need to be updated. Shower and plumbing were terrible. No elevators.

    Coffee and tea were available and outside grounds were pretty and kept clean. Easy checkout.

    Stayed in September 2023

  • Reviewed: September 23, 2023

    7.0
    It was hyped up way more than it actually was. We still had a good time. great location.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights

    Its getting old and things needed repaired.Things could have been better.

    After i up- graded it was good.

    Stayed in September 2023

  • Reviewed: September 22, 2023

    5.0
    Only ok
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    could have been mentioned

    Didn't know

    Stayed in September 2023

  • Reviewed: September 21, 2023

    6.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    It is run down...tub sunk in the middle, spiders, just not as nice as it used to be

    Location and atmosphere

    Stayed in September 2023

Showing 1 - 25

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