Old, loud and probably too big fridge. I would prefer if daily room cleaning was opt in instead of opt out. I did not need linens to be replaced every day.

Great location in the loop. Elephant and Castle Pub right next to it. Helpful staff. Comfortable beds, clean rooms.

Stayed in March 2024

The only thing I did not like is that it took a long time for housekeeping to come to the room. So, there was a couple of days in which we didn't go out, as I was not feeling good, so the room was not done on those, as they were coming quite late (they came around 3pm one day and almost at 5pm on the other). But if you are staying and leaving during the day, the room will definitely be done when you get back,

Not super close to the centre, but that is why we wanted to stay around Loop area. Room was wuite big and nice. Maybe not the most modern room you'll find, but functional, clean and big sized. Toilet had all the toiletries (shower gel, shampoo, conditioner, body cream). There are water dispensers on the corridors with free reusable bottles. You've got a mat in the room for exercise. Lovely area downstairs for working if needed (with complimentary coffee/tea) and a great gym. Great pub downstairs, open until late and with lovely food and drinks offer. Food hall round the corner which is great too.

Stayed in March 2024

No major complaints. Sitting area in the room consisted of a chair - a small couch would easily fit. Coffee machine in basement was broken. A small fridge in room would have been nice.

Staff were very helpful. Large reception/lobby area. Adjacent restaurant was very good (although breakfast offerings were not extensive) Clean rooms. Sitting/work area in basement was nice.

Stayed in April 2024

I did not like that since my arrival the room was not completely clean, especially the carpet, and I had to request the housekeeping service daily when it should be an automatic service or request it when checking in since it is difficult to remember that they will not clean the room if You don't ask for it and being on vacation, at least we gave it importance.

The location where the hotel is located is close to everything within walking distance. Very comfortable and convenient bed and very good to have a refrigerator and microwave in the room

Stayed in March 2024

There was a problem with my key. Afer some update it stopped working. It took some time to solve it

Location Free water on each floor

Stayed in April 2024

Could be cleaner.

Great location! At the heart of the Loop. The room was cozy and nice.

Stayed in April 2024

My room was with a lot of dust. I have requested a soap bar, coffee refilling, and housekeeping, but during the days I stayed there, I never saw they came at the room for this. To not be unfair, the last night I found a housekeeper at the corridor and asked if I could have some coffee, which I got it in less than 30 minutes

Localization, size of the room, street view from.my room. I had a situation with medication that must be under refrigeration all the time, and prior to my flight back home, Roxana was very kind, helping me with a solution to my issue.

Stayed in April 2024

My husband didn't like the phone charger as it was slow to charge, he found trash under the bed, and he didn't like the room size.

Location was great close to art institute of Chicago, Sears tower, downtown, etc.

Stayed in March 2024

Location is very good.

Stayed in March 2024

Walls were pretty thin!

Nice room. Free (good) coffee

Stayed in March 2024

I could hear the person next door.

Stayed in February 2024

The chair (maybe it was a pullout bed?) had seen better days. We stayed 3 nights and didn’t have any housekeeping visits… odd. We only received new towels, had the trash taken out, or got coffee replenished if we asked, which was awkward for 3 nights.

Location, queen superior room had great amenities

Stayed in March 2024

The television didn't work right. Was unable to complete a program or show kept cutting out.

Location, friendly staff, comfy beds & pillows, free bottled water is nice, and a place to do Laundry

Stayed in March 2024

AC did not seem to work very well in our room, but requested and received a fan within 10 minutes. Not nearly enough, nor conveniently located electrical outlets. (Offer/install power strips or something…) Chair/cot pull out has seen better days.

Location in Central Loop, very convenient. Staff (Guest Services), complimentary filtered water, expresso, restaurant attached. Facilities/room clean and quiet! Great value!

Stayed in March 2024

Nice hotel in a very central Chicago location. Staff was lovely and facilities good. The English pub right next door was a nice bonus!

Stayed in February 2024

I'm staying in a Queen Superior Room (upgrade Booking.com Genius) I love the location (name says it all). Room is decent size, kitchenette w/ Nespresso machine, fridge, and microwave (no utensils or drinkware). The bed is extremely comfortable. Decent size TV w/ 48 channels. Wifi is okay (and included). Very good value for money. Even had Amazon packages delivered and brought up to my room 😍

Stayed in February 2024

Nice stay, clean rooms, excellent location and good service.

Stayed in January 2024

Elevators are old noisy and once the door got stock Room phone does not work and maintenance makes it work for 1 day every time they fix it Room service does not come according to schedule

Front desk staff are excellent and very friendly Clean and nice location

Stayed in February 2024

The fan on the heater was a bit noisy, took a while for the shower to get hot

Location, staff, comfy beds, quiet room

Stayed in February 2024

There is nothing to dislike about the hotel

Great location, pub next door for food

Stayed in February 2024

It must be cleaner. Cleaning service came only once in 4 days.

Good location, comfortable bed.

Stayed in January 2024

Very friendly check-in staff, especially Adrian! She was so kind and helped me warm up on a particularly cold day!

Stayed in January 2024

It has great location.

Stayed in December 2023

Nothing serious just wish there was a small fridge

Wonderful staff!

Stayed in December 2023