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8812 University East Drive, Charlotte, NC 28213, United States of America
August 23, 2015
눉We were not given the room type that we paid for and had to sleep in a smaller room for the first night. That morning the water wouldn't shut off in the shower. And miraculously we were upgraded to the room type we paid for. The front desk did reduce the rate for one night in exchange for our inconvenience. It was a surprise to us to learn that they do not provide housekeeping daily. This was no where on the description prior to check in. They only provide weekly housekeeping. The worst part of the week was to find that the day before check out the hotel double charged my card for an excess $500. I had to make multiple calls to ask for a reversal since they already ran my card at check in. Amber was very reluctant to void the transaction and kept telling me it will be released by my bank a few days post check out. I shouldn't have to wait 1 minute extra for a mistake they made. Amber was very rude and not willing to do anything and everything possible to fix the error. Had I not called to inquire about the extra charge, I wonder if they wouldbe done anything at all or just held on to my money for another week?? I felt like the staff were more like dormitory staff rather than hospitality professionals. A kind word and a smile is always free!!
눇The room layout was great, free wifi, and free wifi. Comfortable bed.
August 18, 2015
눉The A/C was leaking from the night (Thursday) we checked in until we checked out (Monday). They attempted to repair it on Friday. We were unable to change our room since the hotel was full.
August 19, 2015
눉The location wasn't good. Far from eating or shopping areas. Not too much variety of food and snacks in their on site convenience store
눇Facility was nice, clean, and comfortable. The rooms were nice.
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