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Reviews of MainStay Suites- Kansas City Overland Park 2 stars

11001 Oakmont Street, Overland Park, 66210, United States

#30 of 34 hotels in Overland Park

Guests' Choice

Review score

Based on 157 hotel reviews

6.3

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    7.1

  • Location

    8.2

  • Facilities

    6.7

  • Staff

    7.4

  • Value for money

    7.0

  • Free WiFi

    5.2

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Showing 1 – 25

  • Reviewed: 2 January 2024

    5.0
    Clean the rooms better. The sofa beds need vacuuming too. Chips and others things was in it.
    • Leisure trip
    • Couple
    • Standard Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    I was told the room was ready at 12 but comforters weren’t in the room. It was very dusty in the room housekeeping was little rude. It felt like I was cleaning my home because the room wasn’t really clean.

    Location and the staff.

    Stayed in January 2024

  • Reviewed: 9 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    That I seen a roach on top of the kitchen area counter.

    That it was close by the mall and many restaurants.

    Stayed in October 2023

  • Reviewed: 27 September 2023

    5.0
    Wouldnt take much to make this a nice place but not sure the owners care.
    • Business trip
    • Couple
    • Queen Suite - Non Smoking
    • Stayed 10 nights
    • Submitted via mobile

    Room was not clean. Washing machines not working. Parking lot dirty with large potholes. Cookware was limited and terrible. Carpets were dirty. Staff nice but extremely limited. There was a problem with our booking but staff handled it.

    Location is great. Overall building is good but not very kept. Good price. Relatively quite. Very good bed. Staff very nice.

    Stayed in September 2023

  • Reviewed: 6 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non Smoking
    • Stayed 7 nights
    • Submitted via mobile

    No lights

    I didn't have light bulbs in half the room and couldn't get anyone to put them in I asked like 4 times and they kept saying they was out

    Stayed in July 2023

  • Reviewed: 27 July 2023

    6.0
    Pleasant
    • Solo traveller
    • Queen Room with Accessible Tub - Accessible/Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    See above

    Bed comfortable. Chair was a recliner that was incredibly difficult to close. No microwave or working stove in my kitchen. Full size refrigerator which was nice. Bathroom not very clean. Bathtub slow to drain. 100 non refundable cat deposit.

    Stayed in July 2023

  • Reviewed: 20 July 2023

    7.0
    Great,, until I caused Corporate to catch the franchise owner and their management in lies
    • Leisure trip
    • Couple
    • Standard Queen Room - Non Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Super, sketchy management/franchise owner changing pet policies with me at least 3x during my 60-day stay and every time I extended my stay (week-by-week), management would ALWAYS comment how I was getting such a deal by booking "3rd-party" and I wasn't paying near as much as all their other guests. I was told that rooms with pets are NOT serviced-- and I NEVER, EVER once in 60+ days ever had ANY type of roomservice whatsoever. After I contacted Choice Hotels corporate, they filed a complaint against this location over their constant changing and recharging new pet fees, and sent both the owner and the management a 'warning', After receiving the warning from Choice corporate, this management that very morning, then canceled my PAID week and was knocking at my door before 8am Saturday morning, notifying me what they had done and giving me 1 day to checkout. (I was paid through the following Friday,, and eventually issued a refund for my 5-days they canceled) - (the previous Wednesday their spring-hinged fire door slammed shut into my toe sending me to the hospital for x-rays where I was told I have a severe sprain and to stay completely off my foot)- I had to pack up and relocate while waiting for my refund on my mangled foot!

    Everything --except sketchy management/franchise owner changing pet policies with me at least 3x during my 60-day stay (May 6, - July 9, 23) I never saw roaches and things were kept fairly cleanish.

    Stayed in June 2023

  • Reviewed: 14 July 2023

    5.0
    Location, location, location — but really not much else to speak of
    • Business trip
    • Solo traveller
    • Standard Queen Room - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    What the facility has in convenience of location it lacks completely in amenities, cleanliness or the appeal of staying there for any appreciable length of the time. After I checked in, I asked the guy at the desk if the hotel had a Business Center. He said no — and then added, "which is a weird thing for a hotel not to have." If there ever was one, it must have been taken out during the handful of times that this property has changed hands and names over the past few years. More likely, though, there hasn't been much maintenance or refurbishment done at all, and the place has just kept rotting away.

    I was there for a conference at Johnson County Community College, which was right across the street. It's very conveniently located for that — even more so than than the Wingate by Wyndham, which used to be down the street until it closed a few years ago. And the reception staff were polite at least.

    Stayed in April 2023

  • Reviewed: 21 March 2023

    6.0
    The stay was ok, not very restful.
    • Solo traveller
    • Standard Queen Room - Non Smoking
    • Stayed 9 nights
    • Submitted via mobile

    Took to long to get someone at the front desk. Washer and dryer’s didn’t work then got supposedly fixed but put money in them and they didn’t work. Woken up every morning around 4:00 to someone stomping on the above floor for 30-45 minutes.

    the room was clean and comfortable.

    Stayed in March 2023

  • Reviewed: 2 March 2023

    6.0
    It was decent for the price we paid, can’t complain.
    • Leisure trip
    • Couple
    • Standard Queen Room - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Our room smelled like cigarette smoke which was not the best, only gave a sheet for sleeping ( bring your own blankets if you plan to stay here), looks a little worn down inside and outside,

    Great location, quiet, and mostly very clean. I saw house keeping daily. Cute little kitchenette area with full size fridge, microwave and dishwasher. Had a little stove. Provided some utensils and cooking supplies. Coffee machine in room.

    Stayed in March 2023

  • Reviewed: 21 February 2023

    5.0
    Cleaning staff SUCKS
    • Leisure trip
    • Solo traveller
    • Standard Queen Room - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Cleaning ladies banging on the door every half hour starting at 8a.m. and hearing them talking loudly outside my room..." These people in 129 need to go...I aint staying here all day". I paid for the room till 11 a.m. Rude and inconsiderate cleaning crew.

    Price

    Stayed in February 2023

  • Reviewed: 23 January 2023

    6.0
    NEEDS NEW MANAGEMENT
    • Leisure trip
    • Couple
    • Queen Room with Accessible Tub - Accessible/Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    No breakfast options Room 210 tv does not function properly and I got no assistance on that. Hallways smell like cigarettes and dog.

    The room setup Gym

    Stayed in January 2023

  • Reviewed: 17 January 2023

    7.0
    it was ok
    • Leisure trip
    • Couple
    • Standard Queen Room - Non Smoking
    • Stayed 4 nights
    • Submitted via mobile

    it advertises free laundry but it wasn’t free!!

    great location. room was cozy and comfy.

    Stayed in January 2023

  • Reviewed: 17 November 2022

    7.0
    Great For An Overnight Stay!
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    There were a few stains in the bathroom. The room was a bit dingey, and the hotel seemed to have an unpleasant odor.

    The bed was really comfortable, and the location was great. Close to Oak Park Mall and many restaurants. The room was extremely spacious and it had a full size refrigerator, cabinetry and a two-burner stove. There were also dishes and utensils and a dishwasher. I did not travel with any pets, but it was nice to know that it was a pretty friendly hotel.

    Stayed in November 2022

  • Reviewed: 24 October 2022

    5.0
    ok. probably won’t stay again
    • Leisure trip
    • Couple
    • Standard Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    one towel, washcloth, hand towel. air conditioner was noisy and even when set at 64 degrees, still woke up sweating. room key worked hit and miss

    location was good

    Stayed in October 2022

  • Reviewed: 16 August 2022

    5.0
    Just Okay
    • Leisure trip
    • Couple
    • Queen Room with Roll-In Shower - Accessible/Non Smoking
    • Stayed 1 night

    Needs Repair

    Awesome Staff

    Stayed in August 2022

  • Reviewed: 11 August 2022

    6.0
    It was a fair place to stay.
    • Leisure trip
    • Couple
    • Queen Room with Accessible Tub - Accessible/Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The floors in the hallways and foyer were dirty the 3 days we were there. Breakfast was to be included. It was a sack with a bottle of water, a breakfast bar, and oatmeal bowl. We are diabetic and could not eat the high sugar foods. I need and requested a handicapped room but it was not clean when we checked in and the room we were put in had a low stool and no grab bar. My knees hurt the whole time we were there.

    The best parts were the cleanliness and size of the room and comfort of the bed. The staff was friendly.

    Stayed in August 2022

  • Reviewed: 30 May 2022

    5.0
    Not worth the price to stay there again
    • Leisure trip
    • Couple
    • Standard Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Hotel finishes were in rough shape. Seemed like it was overpriced for the condition it was in

    Bed was comfortable

    Stayed in May 2022

  • Reviewed: 28 March 2022

    7.0
    Great room, poor customer service.
    • Leisure trip
    • Couple
    • Studio Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    Check in, not welcoming at all, didn’t speak really. Very dry for customer service.

    The rooms are great for a homey away from home feel

    Stayed in February 2022

  • Reviewed: 23 February 2022

    6.0
    great for one night
    • Business trip
    • Solo traveller
    • Studio Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    my room didn’t have dishes, silverware, a coffee pot, was missing a picture (but the frame was on the wall), or a hairdryer

    comfy bed

    Stayed in February 2022

  • Reviewed: 19 December 2021

    7.0
    Clean, reasonable but will pass on next trip.
    • Leisure trip
    • Couple
    • Studio Queen Suite
    • Stayed 2 nights
    • Submitted via mobile

    Was given room close to entrance. Was very noisy with voices and doors slamming. Walls are thin enough to hear neighboring rooms.

    Clean. Good area. Great access to interstate.

    Stayed in December 2021

  • Reviewed: 15 November 2021

    5.0
    We had to attend a funeral and bring our dog, so this was fine for us.
    • Leisure trip
    • Couple
    • Studio Queen Suite
    • Stayed 2 nights

    It's a little old an dated, not real clean.

    Location was perfect and loved that they accepted dogs.

    Stayed in November 2021

  • Reviewed: 4 October 2021

    6.0
    Seemed more like a run down apartment complex than hotel.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Bathtub - Mobility Accessible
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom door didn't completely close or lock at all. The washcloths were visibly dirty, not stained. Lots of people hanging around all entrances smoking. Loud guests till all hours of morning

    The layout of the room was nice and mostly clean.

    Stayed in September 2021

  • Reviewed: 22 June 2021

    5.0
    Passable
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite with Bathtub - Mobility Accessible
    • Stayed 3 nights
    • Submitted via mobile

    Noisy

    A bit noisy lots of activity outside. Free laundry.

    Stayed in June 2021

  • Reviewed: 18 April 2024

    10
    Heaven on Earth
    • Leisure trip
    • Couple
    • Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    I have no complaints.

    I loved everything about my room. My room was very clean and I had everything that I needed for my stay. I will be back a second and third time soon.

    Stayed in April 2024

Showing 1 – 25

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