The room just needed some make over

Love the location of the hotel, the staff are all amazing, very helpful

Stayed in January 2024

Welcome and staff was not very friendly. Restaurant downstairs was really good but understaffed.

Great location and a nice room.

Stayed in April 2024

We traveled with friends, so we booked two rooms together, they did not put us together, and the two rooms were very different. Our room was lovely while their room was not we had to ask for towels, a garbage can, an ice bucket, a safe, and a phone. we did request a room change, but there was no rooms available since the entire place was full, depending who’s at the desk we were either pleased or not pleased. One lady was nasty. The other one was lovely. It was a very bipolar experience.

The location is amazing, it’s walking distance to anything on Collins Avenue or Lincoln Road. The resort itself is pleasant and comfortable and you have all the basic amenities you need.

Stayed in April 2024

Value for money is awful.

They do not take your luggage. They ask for money if you want to drop your luggage for 1-2 hours when you are checking in to room. Rooms air conditioner is old and creating sound Hotels restaurants are adding unnecessary service charges and tip to the bill They will give you the worst room probably. They reserve the best room and even though it is available they don't give it.

Stayed in March 2024

They are reluctant to give the rooms with street view. Even though I highlighted I want a room with street view they say they were full and actually then I have figured out there were some available rooms. They do not accept luggages during check-in time. You either have to wait with your luggage until check-in or you can pay for it which is a shame. The air condition in the room creates a crazy sound during the night. The equipment is very old. Do not eat at the hotel's restaurants if you care about value for money. After what you order they add at least %30 to the bill for tip & service related expenses.

Location is very nice.

Stayed in March 2024

I've stayed here many times and always booked a suite (junior and king) usually my room is always a "suite". This time, I don't know if they had overbooked or couldn't accommodate me and didn't want to say. But it was a dressed up regular size room not comparable to their actual suites. When I address the front desk about it, they dismissed me and told me it's a suite and that's the only 1 available.

Location, staff, food and price

Stayed in March 2024

It’s just a little dingy…it’s clean but one of the older properties with older plumbing etc. I think tough to keep crisp/clean but overall a fun time! We had a junior suite which was great, a little odd the placement of the bathroom & public bathroom flusher.

Great location, great restaurants on site with happy hrs!

Stayed in March 2024

Not too it' was Good

Was good like All way s

Stayed in March 2024

Need tissue in bathroom need new carpets

Rooms were ok need new carpet in hallways , soap tissue in bathroom would be nice

Stayed in March 2024

Area to the bedrooms is dated. Rooms at front noisy

Friendliness and knowledge of staff. Nothing too much trouble

Stayed in March 2024

That they didn’t tell us about the extra charges $86 for the parking and the restaurant was over priced and the food wasn’t good at all. And we thought we had a room at the Catalina and it turned out to be next door at there sister hotel

The location was excellent

Stayed in March 2024

The property needs to do better with the cleanliness, they sheets had old stains on them. No house keeping until you stay for 3 days. Not enough wash clothes for us to get new wash clothes

The location is everything!

Stayed in March 2024

I didn’t like the service. The staff was rude. Waited at the bar 20 minutes and never received service. The front desk was asking me to let a “regular” disrespect and talk crazy to me. I will never stay here again.

Stayed in March 2024

It was nice,

Stayed in January 2024

The customer service and cleaniness of the rooms.

The location

Stayed in January 2024

Poolchairs! Rooms in Manhattan! Had to wait for check in even I was told that I can check in earlier. But they offered me to go to the pool!or leave the suitcases 10 min walk ! And the staff was very friendly!

Very friendly staff! Location! Bar outside with music ! Rooms in Catalina Hotel!

Stayed in January 2024

Poor Wi-Fi connection, construction site view and noise, you can hear your neighbors.

Boutique style hotel in good location

Stayed in February 2024

Had to go to another building for pool. Out of pool towels a lot. Key card kept stop working. Had to get it rekeyed at least once a day.

Location to Miami convention center. Also walking distance to many restaurants & beach.

Stayed in February 2024

Our AC was not functioning our first night and you could hear most conversations from outside through our door.

The location was perfect right by the beach and lincoln road, the room itself was comfy and decently modern.

Stayed in February 2024

Internet was pretty bad You can’t store luggage here which would put me off booking again

Location was great, nice big bed and very helpful staff

Stayed in February 2024

I had to pay for the snacks and liquor and drinks in my suite

The restaurant , Happy Hour 🍻 My king Suite ..

Stayed in February 2024

Small room. No towels in bathroom. Hair in sink.

No towels in room but quickly delivered. Bathroom floor was dirty. Hair in sink.

Stayed in February 2024

Not very clean, bad humid smell. Our room door didn’t close properly, appeared open from the bottom even when locked. We booked a “Suite”, we weren’t provided a trash bin or anywhere to throw trash away. Two of our pillows were dirty, we were given two hand towels, two shower towels and no shower mat or anything of that sort. Both pool areas and pools were dirty, including the lounger I could bet they’ve never been cleaned. I called the front desk 3 times, no answer. We were there for one night, check in was at 3pm so I wasn’t going to waste my time trying to get a hold of someone to replace our pillow cases or get us a trash bin. So we figured it out and made it work with out two pillows of four pillows. When checking out, I let the front desk know. All she said was “thank you for letting me know”… the most I was excepting was an apology. So in my opinion, I don’t recommend. The accessibility to the beach and restaurants can be found as well at other hotels down the strip.

Close to the beach, two restaurants available.

Stayed in February 2024

No staff answers the phone ever

Close to everything

Stayed in January 2024