Nice stuff, small but very cute and clean room. No breakfast were available, but we did like complimentary coffee, cookies and perfect water station. Hotel is right in the centre, perfect for exploring city.

Stayed in April 2024

Room a little small (not much space for luggage open) but there was a little cloak room to store them in.

Perfect location, right next to Union Square and close to different public transport stops. Room was clean and bed was comfortable. Staff were nice, and I appreciated the free cookies/popcorn/water/coffee in the lobby

Value for location. Well kept up property

Stayed in April 2024

It's an older hotel whose charm means that certain modern comforts are absent; the windows and walls are quite thin - the traffic outside as well as a crying baby in a nearby room awoke us more than once, but hotel does pre-equip the rooms with packets of disposable earplugs. We didn't need it during our stay, but there does not seem to be any air-conditioning.

Free cookies and iced lemon water at reception! The hotel itself is very well located, with valet parking very nearby (for an extra fee), and not far from many touristy locations. Very clean and comfortable hotel, very nicely decorated. Staff were generally great and accommodating.

It‘s very loud during the nighttime

Nice hotel, friendly staff & cable car in front of the hotel

The hotel is central to everything! Really comfortable beds, and the free tea and coffee in the lobby is a lovely touch! I enjoyed my time here and would definitely stay again.

- Good location, very close to Chinatown - Helpful staff - Good value for money with regards to other hotels+ locations

Nice hotel right next to Union Square. The staff is very friendly and helpful, there is a corner in the hall with fresh water, tea, coffee, cookies and apples. The rooms are clean and comfortable. There is not A/C but at this point of the year it didn’t matter. Go there !

We loved everything, they provided a extra fan in the room, had coffee and popcorn, fruit in the lobby and flavored water, it is close to walgreens, and Macy's, Neiman Marcus and the cable cars were right out front.

We absolutely loved our stay here from the moment we checked in, the staff were lovely and we were lucky to be on the top floor in a queen suite for our anniversary and his birthday, the room was spotless clean, the bed was so comfortable and the rubber ducks for the bath were the perfect touch. It was quiet and to make it even better Alisha in the lobby bar was so nice, we were impressed how nice the hotel room and the staff were, next door is the sears restaraunt, and Lori's 50's diner on the corner was fun for lunch, the street felt self and very clean, and we can't wait to return, it made our special occasion perfect... Thank you.

Nothing. No A/C, only ventilator, but that was fine in April. Thick curtains keep the afternoon sun/heat out.

Directly at Union Square with close by Cable Car stop. Not as expensive as the big hotels. Good room size. You can decide to keep the linen instead of changing them when they are still okay, good for the environment. (Please also do that with towels!)

Stayed in April 2024

It’s right in the middle of union square. Hotel was so nice, really clean and 5-7 minutes from powell station

We were on the lowest floor facing the street, the cable cars were quite loud but it wasn't a big issue for us.

Location was very good. Clean and comfortable. Brilliant value. Room was nice.

Stayed in April 2024

Nothing!

Clean room with nice details (bathtub, bath salts, rubber duckie). Apples and cookies at the front desk. Water dispenser.

The matress was too soft imo

Really really nice hotel with a great location. The room are not big but really well organized and modern, the staff is professional, and services as free coffee or fruits and even popcorn are provided! We enjoyed our time

Stayed here for a week. Room is very clean and roomier than expected. There is a walk-in closet in the room which is very convenient for storing your purchases and luggage. The location was perfect right across Saks Fifth Avenue in Union Square. All day free coffee and tea in the lobby, and every other day popcorn. Microwave is also available. Staff was very lovely. Enough eating and breakfast options in less than 2 minute walk. This is the hotel to stay in San Francisco.

My only negative comment has nothing to do with the hotel itself, but guests should know that there is a lot of activity around Union Square that may shock you. While we never felt physically unsafe, we saw plenty of human suffering and tragedy during our brief visit. Watch where you plant your feet when strolling around.

Staying here was a pleasure, particularly for the affordable price. The hotel felt very safe all hours of the day. The personnel in the lobby were friendly and knew their stuff so all questions we had were promptly answered. There was even a small bar every night and a popcorn machine some evenings. The hotel felt rustic, but that didn't mean the room was felt ancient. It was tidy and clean, though the bed a bit too soft for my liking. The lack of an AC was not a problem, the window opened wide enough and we did not miss the noise an AC would have come with. All in all we were very satisfied with our stay.

Pillows and bed were extremely comfortable!

Stayed in April 2024

There were no breakfast facilities. And it’s slightly inconvenient that the hotel requires a 70 dollar temporary payment for the duration of the trip as this effectively means that I have less available money in my account during this period. The shower’s water output was also quite weak meaning it wasn’t very easy to use.

It was located in a very convenient and accessible place, right in the city centre and also near to public transport like the BART. The hotel offered complimentary biscuits which were really nice and the rooms were cosy and fairly comfortable. The staff were fairly friendly and helpful.

Fantastic location, very close to the BART station and other sites. Beautiful place with long history, great atmosphere. Nice and spacious room. No breakfast in the hotel, but there is a great cafe just next door opened from 6.30. The hotel offers some apples, cookies, hot and cold water, coffees, etc. in the ground floor.

Rooms were too hot

Very good value

Great location, great price, and great service. My room was clean and very comfortable, with a good range of facilities. I really loved the retro feel of the place!

Wish there was coffee in the room

Everything

Perfect location, polite and friendly staff and clean rooms

Stayed in March 2024

Free coffee and cookies and also comfortable bed!