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  5. Reviews of Charlotte Marriott City Center

Reviews of Charlotte Marriott City Center This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

100 West Trade Street, Charlotte, NC 28202, United States of America

#80 of 184 hotels in Charlotte

Guests' Choice

Review Score

Based on 296 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    9.2

  • Facilities

    8.7

  • Staff

    8.6

  • Value for money

    7.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 18, 2024

    8.0
    Eagles concert
    • Leisure trip
    • Family with young children
    • Guest Room with King Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Off site parking was not clearly explained. Valet was really encouraged but was pricey. You pay for convenience. Otherwise liked the facility.

    Location to Spectrum Center

    Stayed in March 2024

  • Reviewed: March 4, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Under staffed in the front desk

    Stayed in March 2024

  • Reviewed: December 18, 2023

    8.0
    Would recommend.
    • Leisure trip
    • Couple
    • Guest Room with King Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Price

    Location

    Stayed in November 2023

  • Reviewed: December 1, 2023

    7.0
    Great location, helpful staff.
    • Leisure trip
    • Family with young children
    • Guest Room with King Bed
    • Stayed 1 night

    First, I booked this room for my son and his fiance, specifically because on this site (Booking.com) it states that the required age to check in is 18. My son is 19 and I wasn't traveling with them. Upon arrival, they were told they couldn't check in and that they had to be 25. My son was extremely upset, had driven down to surprise his fiance with tickets to the Hornets game. I called the main office and some wonderful gentleman worked the problem out. I am very grateful , otherwise they would have been stranded in a strange city, hours from home without a place to stay. Then there was confusion about whether or not the stay had been paid for, after another phone call that to was resolved. I don't blame the hotel staff but it was very stressful. Overall, after checkin they were very happy with the room and the great location to the event.

    Stayed in November 2023

  • Reviewed: November 21, 2023

    9.0
    Great stay due to location, easy walking distance to many restaurants and attractions .
    • Leisure trip
    • Couple
    • Guest Room with King Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The valet service is great and a must have although expensive at $45 a day. The coffee shop was convenient but service was slow and coffee was not hot or tasty.

    Great location, nice room and loved the sprayer in shower . Also our room was serviced even on a two day stay. Some places don’t do that .

    Stayed in November 2023

  • Reviewed: November 14, 2023

    9.0
    Good
    • Leisure trip
    • Family with young children
    • King Room - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Coffee in the room very poorly replenished

    Stayed in October 2023

  • Reviewed: September 4, 2023

    7.0
    It was nice. Again, everyone we met in this hotel was nice and helpful.
    • Leisure trip
    • Family with young children
    • Guest Room with King Bed
    • Stayed 1 night

    I didn’t like the sliding smoked glass bathroom door. That didn’t provide much privacy. Also, the fire alarm went off and the only reason we knew is because our 10 year old granddaughter asked why the lights were flashing in the hallway. We didn’t hear a sound in our room. Seems unsafe.

    We enjoyed it. Staff was extremely nice. I didn’t meet a single person who wasn’t going beyond their way to be courteous and helpful — both in the hotel and the bar. Very friendly smiling faces.

    Stayed in September 2023

  • Reviewed: August 24, 2023

    7.0
    Way too expensive
    • Business trip
    • Solo traveler
    • Double Room with Two Double Beds - Concierge Level
    • Stayed 2 nights
    • Submitted from a mobile device

    The rooms are very bland and cheap looking

    It’s a Marriott and has the Marriott standard items

    Stayed in August 2023

  • Reviewed: August 5, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Guest Room with King Bed
    • Stayed 1 night

    Was given late check out. Saved the day!

    Stayed in July 2023

  • Reviewed: July 18, 2023

    9.0
    Enjoyed it . Very quiet. I'll stay here again.
    • Business trip
    • Solo traveler
    • Guest Room with King Bed
    • Stayed 3 nights

    Not really into downtown charlotte or any big city.

    I liked the facilities and the convention staff were great!

    Stayed in June 2023

  • Reviewed: May 1, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    The add on with Valet part.

    Do better on getting the price lower

    Stayed in April 2023

  • Reviewed: April 11, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Dual charges

    Friendly

    Stayed in April 2023

  • Reviewed: April 3, 2023

    9.0
    The staff was very friendly and helpful. I would definitely stay there again. Special shout out to DeSonia!!
    • Leisure trip
    • Family with young children
    • Guest Room with King Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The valet area can get congested but overall no complaints.

    Within walking distance to many restaurants and other venues.

    Stayed in April 2023

  • Reviewed: March 20, 2023

    8.0
    Clean and comfy
    • Business trip
    • Solo traveler
    • King Room - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    No pool, thin walls so noise travels

    Gym was amazing Disappointing there was no pool

    Stayed in March 2023

  • Reviewed: March 13, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    The room was very small.

    The hotel itself was super nice.

    Stayed in February 2023

  • Reviewed: March 12, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    I did not get the room I chose. No bathtub, no microwave

    Cleanliness, shower

    Stayed in February 2023

  • Reviewed: February 13, 2023

    7.0
    The stay was great!!!! The staff was not so friendly!!!! Front desk was very impersonal.
    • Leisure trip
    • Couple
    • Guest Room with King Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel double charge my account tying up $900 dollars of my money. The front desk wasn’t very helpful!!!!

    The location was excellent!!!!

    Stayed in February 2023

  • Reviewed: January 3, 2023

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 5 nights
    • Submitted from a mobile device

    Never received a wake up call when requested Ordered delivery, notified the front desk and was never contacted. Clock in room was not set. Notified front desk, no response

    Stayed in January 2023

  • Reviewed: November 7, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Guest Room with King Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Room was very basic for the price no microwave only 1 wash cloth in the bathroom

    Nice and clean great location

    Stayed in November 2022

  • Reviewed: November 6, 2022

    7.0
    Good
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    price

    location

    Stayed in November 2022

  • Reviewed: October 4, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Guest Room with King Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    no outside seating

    uptown location

    Stayed in September 2022

  • Reviewed: September 9, 2022

    9.0
    Great location
    • Business trip
    • Solo traveler
    • Guest Room with King Bed
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Central location, friendly staff and comfortable, clean and modern room.

    Stayed in September 2022

  • Reviewed: August 28, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Room with King Bed or Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The bathrooms configuration sucks

    View, staff freindlyness

    Stayed in August 2022

  • Reviewed: August 9, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Room with King Bed or Two Double Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Room 1617 door didn't fully close automatically though appeared closed.

    MClub was adequate.

    Stayed in August 2022

Showing 1 - 25

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