218 West 50th Street, New York, NY 10019, United States
#55 of 408 hotels in New York
Guests' ChoiceBased on 1917 hotel reviews
8.6Cleanliness
8.8
Comfort
8.8
Location
9.6
Facilities
8.7
Staff
9.2
Value for money
8.0
Free WiFi
9.1
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End of dialog contentReviewed: 23 April 2024
Kylie
AustraliaThe iPad control was annoying. East to use and functional, but having to turn on the iPad every time you want to do something simple like turn lights or tv on and off was annoying. Room is incredibly small - it says that in the description but we were surprised. Best for couples, no privacy really.
We loved the lobby ‘living room’ set up and the bed was incredibly comfortable. Location is just around the corner from Times Square. Staff ‘Ambassadors’ were lovely, particular shout out to Ben.
Stayed in April 2024
Reviewed: 22 April 2024
Joan
United StatesEverything was fine
Stayed in April 2024
Reviewed: 22 April 2024
Mark
United StatesThe general vibe was modern without being obnoxiously so, as some places that go for that tend to be. There is a very well thought out sense of what a guest "needs" in a room - no frills but clean comfortable basics. The digital controls are very effective. Also a comfortable lobby experience with good breakfast setup. I rarely stay at a hotel without a short list of "misses" - didn't seem to find any here!
Stayed in April 2024
Reviewed: 19 April 2024
Marie
FranceRapid check in and check out. Staff were very helpful. Nice and friendly atmosphere.
Stayed in April 2024
Reviewed: 19 April 2024
Uzma
United StatesRoom size too small for $500 a night
Location
Stayed in April 2024
Reviewed: 18 April 2024
James
United StatesThe two fire alarms going off weren't ideal, but as long as it wasn't an actual fire, we're pleased.
Everything.
Stayed in April 2024
Reviewed: 18 April 2024
Yacoub
Saudi ArabiaModern vibes
Stayed in April 2024
Reviewed: 17 April 2024
Kaylee
United StatesClose walk to a lot of things. Rooftop bar had an awesome view with great drinks. Staff members were very nice and helpful with recommendation’s!
Stayed in April 2024
Reviewed: 17 April 2024
Daron
United StatesTwo nights in a row we were awakened in the middle of the night by the hotel fire alarm. Both false alarms, but super annoying. Rooms are tiny, even for New York standards.
The location is perfect for taking in the insanity of Time Square.
Stayed in April 2024
Reviewed: 14 April 2024
Florette
PhilippinesThe location is great! Very nice ambiance. Breakfast is good! Check in anytime and staff are very accommodating.
Stayed in April 2024
Reviewed: 14 April 2024
Aparna
United StatesFalse alarm in the mid night.
Location, view, ease
Stayed in April 2024
Reviewed: 12 April 2024
Francesca
SwitzerlandThe rooms were very small and since there is no window you do not have any fresh air. Only Air conditioning.
The location was fantastic and the staff was very nice. The rooftop had an amazing view. The room was cozy.
Stayed in April 2024
Reviewed: 9 April 2024
Maria
IrelandWe couldn't find a fault!
The location right at Time Square was so convenient, right beside the subway, walking distance to lots of the main attractions, map with all the sights marked and recommended restaurants list was provided by the friendly staff, best hotel breakfast I ever had, the huge bed nestled in the window overlooking the New York skyline was sublime, couldn't fault this hotel, my 16 year old daughter loved controlling everything in the room with the iPad, we loved every minute of our stay in Citizen M and woudn't hesitate to recommend it!
Stayed in March 2024
Reviewed: 9 April 2024
Nina
United StatesThe elevators are noisy and could be heard from inside my room. (The room was just off the 11th floor’s lobby)
The location was great for getting to all the midtown attractions. I really liked the all white, super modern decor; high quality bed linens and king size pillows. Very clean.
Stayed in March 2024
Reviewed: 8 April 2024
Chris
GermanyI actually don’t feel like this citizen M is on the same level (quality) than other citizen M’s that I stayed at.
Staff Members were super cool and definitely made the stay special. Thanks!
Stayed in April 2024
Reviewed: 2 April 2024
Astrid
Puerto RicoNo Irons on room
Friendly Staff
Stayed in March 2024
Reviewed: 2 April 2024
Gordon
United KingdomEvery day at breakfast there was never enough spoons, bowls etc and we had to wait for these to come back out from the kitchen. Not the staff’s fault just think you need to have more cutlery etc to cover the peak period.
Staff were friendly and helpful.
Stayed in March 2024
Reviewed: 1 April 2024
Fernandez
United KingdomAll good - no complains
Cool style, functional
Stayed in March 2024
Reviewed: 27 March 2024
David
United KingdomWe can’t seem to find the smallest reason that made us not like the hotel? Even the lifts were fast! There were 2 bars on ground and top level with a balcony view, both clean and friendly.
We paid for a high rise room and the view was flawless! The room although small was everything we needed. It was extremely modern, warm and comfy.
Stayed in March 2024
Reviewed: 27 March 2024
Jennifer
United StatesSmall size
Easy, clean and Modern
Stayed in February 2024
Reviewed: 26 March 2024
Sturdy
SwedenEverything was so good
Great
Stayed in March 2024
Reviewed: 24 March 2024
Eirini
GreeceThere were few misunderstandings about the breakfast ! We choose to pay for a petit breakfast, but the stuff didn’t really explained to us what’s included and every employee told us different things every morning
A hotel with a Modern design, in a perfect location next to Times Square! We felt save and it was quite clean!!
Stayed in March 2024
Reviewed: 21 March 2024
Kineret
IsraelThe pillows were too big
Stayed in March 2024
Reviewed: 20 March 2024
Higgins
IrelandSize of bedroom. Very little space.
Location staff cleanness breakfast
Stayed in March 2024
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