31611 Pete Von Reichbauer Way S., Federal Way, 98003, United States of America
#3 of 12 hotels in Federal Way
Guests' ChoiceBased on 573 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
8.8
Facilities
8.4
Staff
8.8
Value for money
8.2
Free WiFi
7.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 21, 2024
Sheri
United States of AmericaTraffic ( congested area in general). But close to Weyhauser Aquatic Center.
Close to freeway.
Stayed in April 2024
Reviewed: April 6, 2024
Fuimaono
United States of AmericaSame breakfast menu on a weekend? Wished the bar was open the time we stayed.
Booked double rooms right next to each other. Clean rooms. Breakfast was delicious! Different options. Staffs greeted friendly.
Stayed in March 2024
Reviewed: March 23, 2024
L
CanadaHotel restaurant hours
Location. Shopping and restaurants close by.
Stayed in February 2024
Reviewed: February 18, 2024
Jessica
United States of AmericaIt was a bit noisy
Friendly staff, nice room
Stayed in February 2024
Reviewed: January 2, 2024
Michael
United States of AmericaThe only real problem I had was that the walls were way too thin. I easily heard people walking and talking up and down the hallway throughout the night.
The staff was nice and the room was clean. The breakfast was okay. It was a standard continental,.
Stayed in January 2024
Reviewed: December 12, 2023
Jeff
United States of AmericaThe potatoes were undercooked. the juice was watered down. One of the breakfast guests appeared to be homeless. How did he get in? Bathroom door doesn't lock.
Waffles were good.
Stayed in December 2023
Reviewed: November 16, 2023
John
United States of AmericaHideaway bed pretty tough
Vinny was great!
Stayed in November 2023
Reviewed: September 24, 2023
Githiga
United States of AmericaAll was good
Everything was perfect
Stayed in August 2023
Reviewed: August 27, 2023
Khizar
United States of AmericaFloor Carpets-Bathrooms
Near to market place.
Stayed in August 2023
Reviewed: August 16, 2023
Haoshu
United States of AmericaNot many towels
Friendly staff Spacious room Breakfast included (like the boiled eggs) Free parking Near to many restaurants
Stayed in August 2023
Reviewed: August 13, 2023
Brian
United States of AmericaThis is a very diverse neighborhood and the guests at the hotel were similarly diverse -- different races, a lot of blue-collar workers, a lot of white-collar, some families, some singles, etc., and it all gelled and felt like a good place. Not sure to what I'd ascribe that, but I liked that everyone, guests and employees alike, seemed happy to be there. Employees are helpful and the hotel is in great shape.
Stayed in August 2023
Reviewed: August 9, 2023
Kara
United States of AmericaAir conditioner leaked and soaked the bottom of my suitcase.
Breakfast was good. Room was spacious.
Stayed in August 2023
Reviewed: August 1, 2023
Ivonnie
United States of AmericaThe front desk staff when we checked in was clearly sick, did not seem to know what she was doing on the computer system, and seemed to almost fall asleep several times when we were trying to talk to her to check in. We had to keep repeating our names for check-in. She also mixed us up with the previous guest halfway through the conversation. We also got a room call around 11:30pm from the front desk, who greeted us informally with "Hey girl!" They asked us if we had booked for 1 or 2 nights and if we had paid by card or cash, then said they had called the wrong room and hung up. This was a very unprofessional call.
The rooms were clean and spacious, with comfortable beds and a nicely-designed bathroom. The complimentary breakfast was also good, with real scrambled eggs - the staff kept the area clean and restocked, despite how many people were there.
Stayed in July 2023
Reviewed: July 19, 2023
Brenda
United States of AmericaNothing
Very nice enjoy the outside pool!
Stayed in July 2023
Reviewed: July 16, 2023
Jason
United States of AmericaCommon areas, hallways, stairwells, etc. could have been cleaner. Fitness room equipment was nice but much of the equipment was “out of order”.
Good location. Big rooms. Newer hotel. Friendly staff. Good value.
Stayed in July 2023
Reviewed: July 10, 2023
Trish
United States of AmericaSlow check-in with only 1 staff member.
Location worked great for our activities at Wildwaves; lots of great places to eat in hotel area; pool amenities were great for evening fun and breakfast hours worked well with options for everyone in our family.
Stayed in July 2023
Reviewed: July 7, 2023
Lemlem
United States of AmericaCleaning service is every 3 days, depending upon availability. Blanket had holes in it and was stained. Hall-way carpet was dirty. Team restroom on first floor stinks up the whole hotel when it gets hot. Location less than stellar, with homeless people roaming the back of the hotel. Coffee machine could use updating.
The staff were lovely. Breakfast tasted great, better than other hotels'. Receptionst went above and beyond at check in.
Stayed in July 2023
Reviewed: June 30, 2023
Minjung
United States of AmericaThe cleaning around the entrance to the hotel lobby was not good. I think if you improve it, you'll get better ratings from new customers
Breakfast and especially the location of the hotel were very good
Stayed in June 2023
Reviewed: June 27, 2023
Mary
United States of AmericaPool closed at 9
Swimming pool and breakfast was great and the beds were comfortable.
Stayed in June 2023
Reviewed: June 26, 2023
Jody
United States of AmericaThere was ample parking near the entrance, which was important to me as I use a cane yet don't have disabled parking privileges. The hotel is very close to shopping and restaurants and a short drive to the 5 freeway. Amenities were nice and the room was clean.
Stayed in June 2023
Reviewed: June 21, 2023
Jennifer
United States of AmericaCleanliness was a bit low.
I liked the size of the room that we stayed in.
Stayed in June 2023
Reviewed: June 18, 2023
Noel
United States of Americakitchen staff very rude
Stayed in June 2023
Reviewed: June 17, 2023
Patricia
United States of AmericaNoisy. Lots of kid's
Location and breakfast was decent. Also all staff was helpful.
Stayed in June 2023
Reviewed: June 12, 2023
Michael
United States of AmericaI was put in a handy cap room and it was loud due to kids running up and down the hallway early in the morning.
location
Stayed in June 2023
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