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25 West 51st Street, New York City, NY 10019, United States of America
August 14, 2016
August 9, 2016
눉Only corporates can be members therefore individuals do not get benefits of being regular loyal customers
August 12, 2016
눉Dear Mrs. Hunt, I made the reservation of this single night stay in your hotel through Booking. I make a lot of hotel reservations through Booking and thus I have ‘Genius’ status with this organization. I also have some experience with judging the qualities of 3-5 star hotels in various parts of the world. My stay at your hotel was the last night of a 2 week trip on the East coast of the US. Before, I stayed another night at a mid-town hotel in Manhattan. In this hotel, The M*******n C***, I payed less and had a much better room than in the Club Quarters Hotel/Rockefeller Centre. The main reason for my lack of satisfaction with room 1008 of your hotel is the NOISE. The outlet of the air conditioners of the neighboring building are just below the window of room 1008 and thus this is a NOISY ROOM. My last night in the US and my single night in your hotel was also the worst ! For a room rate of around 250 US$ I would expect at least to be able to sleep well. Unfortunately that was not the case ! I recommend you to invest in acoustic insulation for this room, for instance by changing the glazing of the room. For the rest, I think you hotel was well appointed, well situated and has a very agreeable restaurant. I enjoyed a nice lunch there just before going to the airport. The staff was also very friendly and both the business centre and gym were well appointed. However, during my next stay in NYC, I will try to go back to The M*******n C***. I will prefer to be a repeat guest there instead of at the Club Quarters Hotel, even though you have offered me a reduced rate as repeat guest. I hope you appreciate this candidly worded, NYC-style, opinion !
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