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7400 International Drive, Orlando, FL 32819, United States of America
August 16, 2016
August 14, 2016
눉Went to eat at around 8:45 pm on Friday night and cashier was very un happy and staff was unhappy that we walked in around closing time. We ordered 5 meals and we waited about 30 minutes to get our food. When they brought our food out they gave it to the wrong couple. They opened the to go container and started to eat the fries. When on of them noticed that it wasn't their order the one eating the fries stopped and closed the container and said to the staff that this wasn't their food. The staff took the food and brought it to me and said here's yo food. I said I'm not accepting that food after someone else had opened it and started eating my food. He said the kitchen was closed and there was nothing he could do. Here I've been waiting for 45 min now and my kids were hungry I had no choice but to take the food. This was my 3rd time coming here and I felt that the staff that runs the food part is very unprofessional. I spent around 500 this weekend. It seems to me that the food staff really don't want to be there. I wish I were in management there. I would pretend to be a customer and watch how they act around closing time. We as a customer are the ones who pays the salary of the employees and they should appreciate us One guy came out from the back and told the officer to lock the gates cause he wasn't staying there all night long feeding these people. Also the tables were dirty and floor was nasty.
눇The water park was great and lifeguards were doing a great job. Check in was fast and convenient.
August 14, 2016
눉Staff didn't seam to care and didn't know what was going on. We were given the wrong information about the resort by several staff members who constantly sending us to ask other staff members. The place to get towels closed hours before the water park. People were smoking and flicking their butts and the staff allowed it even after we said something. Most of the water items were broken and unusable and very poorly maintained
눇Having its own water park.
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