8442 Palm Parkway, Lake Buena Vista, Orlando, FL 32836, United States of America
#241 of 386 hotels in Orlando
Guests' ChoiceBased on 4307 hotel reviews
7.9Cleanliness
8.0
Comfort
8.1
Location
9.0
Facilities
7.9
Staff
8.4
Value for money
8.4
Free WiFi
7.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 15, 2024
Kimberly
United States of AmericaThe construction that was going on. Made walking to the front longer
It was walking distance from the restaurants and there was a microwave in the room. I also liked the sliding doors that separated the room from the bathroom
Stayed in April 2024
Reviewed: April 15, 2024
Timothy
United States of AmericaSplash zone was under maintenance
Good location
Stayed in April 2024
Reviewed: April 15, 2024
Latoya
United States of AmericaI didn't like the pool. NOT ENOUGH SPACE to relax or take a dip
I loved the scenery. Quiet, and peaceful during the night.
Stayed in April 2024
Reviewed: April 14, 2024
Kevin
United KingdomAll good.
Well located for the main parks. Shuttle bus from Hotel to Disney, Universal and Disney Springs. Friendly Staff. Good Facilities. Short walk to Crowne Plaza for lots of restaurants
Stayed in April 2024
Reviewed: April 13, 2024
Mariana
BrazilThe room we stayed is very outdated. The bathtub is a death trap, very slippery but renovations are being made, aparently.. . But it was very clean, fresh linnens...
Great location and easy parking.
Stayed in April 2024
Reviewed: April 11, 2024
Juliandra
United States of AmericaThe entire property is secure, with guards all around. It's clean, beautifully landscaped, and even has a restaurant and convenience store. The staff were super nice and accommodating. Easy to get to all the parks from this location.
Stayed in April 2024
Reviewed: April 11, 2024
Jennifer
United States of AmericaThe pool wasn't open for buildings 1 or 2. Had to walk all the way around the front of building to get to the other pool.
Breakfast buffet was good. A little pricey. Great location to walt disney and universal.
Stayed in April 2024
Reviewed: April 3, 2024
Kanetha
United States of AmericaI didn’t like the price, no blankets on the bed, and the pillows are very flat.
The property is located in the middle of the attractions and local stores. It’s very convenient.
Stayed in March 2024
Reviewed: March 31, 2024
Marcela
ChileBreakfast was not included, the cleaning lady only changed towels, she didn’t vacuum the room, shuttle schedules for the park do jot meet guest needs
Close to the parks
Stayed in March 2024
Reviewed: March 30, 2024
Tracy
United States of AmericaThe only thing that we had a problem with was the sliding door that went to the bathroom area. One side worked but other side didn’t
It’s close to all the parks, plenty of places to eat at if you don’t mind driving around and looking.
Stayed in March 2024
Reviewed: March 30, 2024
Samantha
United KingdomProbably needed some tlc and updating, especially the bathroom. TV was old and had lines through the screen, but still didn't put us off.
Very close to Disney ,with plenty of fast food restraunts and store's in the area. Rooms and beds were very spacious, great for a good nights sleep after the parks all day. Staff were very friendly.
Stayed in March 2024
Reviewed: March 29, 2024
Katharina
GermanyThe noise from the I-4 (our room was „pool-side“ which meant a direct view onto the interstate.) The walls are pretty thin so conversations outside the door or in the adjacent rooms are very audible.
The convenient location on Palm Parkway close to the Disney Parks
Stayed in March 2024
Reviewed: March 24, 2024
Angela
United States of AmericaDark corner in building 4 on 5th floor. I was coming and going at different times and that dark corner was scary. Need more lighting.
Security, location
Stayed in February 2024
Reviewed: March 22, 2024
Mfennell
United States of AmericaPlenty of parking the location is excellent
Stayed in March 2024
Reviewed: March 20, 2024
Frank
United States of AmericaGreat location! Super close to Disney, Universal, the Outlets, and International Drive. Great price and value. The mini mart is a godsend.
Stayed in February 2024
Reviewed: March 17, 2024
Teresa
United States of AmericaAll the construction around the hotel
The bed was comfortable and the staff was friendly
Stayed in March 2024
Reviewed: March 16, 2024
Sandra
United States of AmericaLocation
Stayed in March 2024
Reviewed: March 15, 2024
Kassandra
United States of AmericaJust that one of the pools were closed down that was closer to us
Location is great! Security is huge plus! And pool is amazing!
Stayed in March 2024
Reviewed: March 15, 2024
Judith
CanadaWish there was a fitness room
Stayed in February 2024
Reviewed: March 15, 2024
Richard
United KingdomThe timetable for the park shuttle means you don't arrive until an hour after the parks open and the queues have formed. Much better to have a car or UBER/LIFT
The room is well equipped with a small fridge, microwave, and coffee machine. (Would suggest you pack a travel kettle if your preference is tea). Ice machines and laundry facilities on alternate floors. Comfortable beds, plenty of storage. 15-30 minute drive to Disney and Universal parks. Free parking at the hotel. Plenty of restaurant choices and bars within a five minute walk
Stayed in February 2024
Reviewed: March 15, 2024
Dawn
United States of AmericaThis time, however, they were remodeling, and it was inconvenient for room placement, and the pool closest to us was closed. Therefore, we never swam.
We've stayed there before and have never had a bad visit.
Stayed in March 2024
Reviewed: March 10, 2024
Suzanne
United States of AmericaEasy check in and out
Stayed in December 2023
Reviewed: March 10, 2024
Nicola
AustraliaRoom was a TINY bit dingy. Could be a little brighter, but I'm truly splitting hairs
JUST off Disney property, so much better value, still family friendly and very close to Disney Springs and the parks. Loved that the Lynx bus was only a few steps away. Easy access to Disney Springs to continue on to the free Disney buses. Only one change to get to and from the Orlando Airport by bus, also.
Stayed in January 2024
Reviewed: March 10, 2024
Jane
United States of AmericaThey only had 1 pool open.
The location was great. Rooms were comfortable and clean. Restaurants on premises were decent.
Stayed in March 2024
Paris, France
Cento, Italy
Saskatoon, Canada
Waupaca, USA
Lille, France
Albinia, Italy
Châteaulin, France
Penza, Russia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content