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795 Pollard Boulevard, Atlanta, GA 30315, United States of America
February 22, 2015
February 21, 2015
눇I like to walk so a 25min stroll to the State Capitol and my Downtown adventures was perfect for me. Check-in was very quick and easy and also very cosy as it was cold outside. I always welcome free Wi-Fi and parking plus the room was large, clean and comfortable. There is a BBQ/Sports Bar close by for some good food (Menu in room) Close to on and off ramp to the I85. Value for $$ I would stay again.
February 21, 2015
눉Well, where do I start? First, I called to check on our reservation to make sure everything was in order,ready for our arrival, and to let the front desk know that we would check in later in the evening. The first time I called the lady didn't even ask for my name when I asked if I had a reservation. She just responded "Yes, you have one." and then hung up. So I called back an hour later to ask again. When we arrived at the hotel and checked in the front desk lady informs us that we do not have keys to our room and that she would have to escort us to and from our room until the key machine is fixed. When I asked her when would it be fixed she saI'd I don't know in a very rude voice. By this time I was tired, sleepy and mad due to the lack of professionalism by the staff and manager. So the next morning they gave us 1 key and said they didn't know our keys were already made prior to the machine being broken last night.The bathroom was disgusting.The tub had not been clean in who knows how long. The room looked like no one had been in there in weeks and it had not been cleaned good from the last persons stay. Sunday morning we noticed water in the floor and had no clue where it came from. We told staff but nothing was done. The kitchen staff was rude. I had to ask for napkins,cream cheese, and orange juice. When I asked one of the kitchen workers she rudely stated "I'm breaking down breakfast and we don't have anymore for the day." I just looked at her and stated "That has nothing to do with me. May I have some napkins,cream cheese and orange juice? You still have 10 minutes left before breakfast is over." I'm so glad our stay is over and I will never recommend this hotel to anyone.
눇The only thing we liked about staying at the hotel was being close to downtown.Everything we had plan for our weekend was downtown so not being only a mile or two was great for us.
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