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450 Station Road, Grantville, PA 17028, United States of America
August 15, 2016
August 9, 2016
눉No one at front desk to check in. Waited 20-30 min for someone to arrive. When I was able to check in after room was not ready the attendant said my card declined. However purchased items that day. Then they ran again and declined. Would not allow me to cancel reservation as by that point it was almost midnight and I was perturbed. Then someone else came up and ran card again and it went through. Not happy at all with there hotel and unable to cancel as they refused.
눇Close to destination
August 11, 2016
눉The check in was extremely disorganized...both people at the desk were helping one person, while my 15 friends and I waited in the lobby. I had also called that morning to confirm check in, and provided my updated cc information, yet while I was standing at the front desk waiting to check in, someone working at the desk called to tell me they were going to cancel my reservation, without realizing I was the person in front of them waiting for help. Neither desk staff acknowledged me or said anything about the wait, as though it is normal for check-in to take 45 minutes. As for the room, everything was fine except long hairs in the sheets before I ever got into bed. Made me question if the sheets were clean.
눇I love that the rooms also have a sofa seating area, and the price is reasonable.
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