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515 S West Street, Indianapolis, 46225, United States of America
August 24, 2015
August 11, 2015
눉The directory of "in-room dining" is misleading. The restaurant doesn't deliver to your room and the hours listed was not accurate - 11am - 12am and I had called at 3:00pm and was told the kitchen wasn't ready yet and I would have to pick it up. The little gift shop was bare and needs a good restocking and upkeep.
눇The front desk staff was helpful and friendly. The housekeeping staff we came across were also very friendly. Room was clean and fit our needs. Loved that the hotel was within walking distance to Lucas Oil Stadium and a gas station
July 27, 2015
눉Room smelled! Don't know if just musty but it was very very off putting! The curtains could not completely close to block out sunlight or any light at night. i modified the my reservation via booking and they did not have modified reservation on record. First time i used booking.com so not sure who to fault. They said they had room and could accomodate me but tried to charge me a weekend rate over weekday. Later I i asked to change rooms due to smell and curtain problems and they said they had no rooms available. Front desk said they knew problem with curtains and would come up to fix and never came to fix. The curtain problem appeared to be all rooms as leaving at 9am in morning with sun beaming all rooms facing sun had appeared to have curtains open. There were screws like purposely blocking curtains from being able to close. wtheck? this was not operator error I heard front desk tell another customer like they had no choice but to pay 20$ to hotel for parking . She would have to take her chances with the meters. However, there is a covered public parking structure next door and the sign read ...it only costs 14$ for 8+ hours.. That is a savings of 6$. Asked a front desk person a question about breakfast and she was kinda rude and dismissive. She told me to ask breakfast person. Well there was no breakfast person that is why i asked her. One of front desk people told me it was her first day so she really didnt know how to do much. And kept having to ask the other guy on duty. Both front desk were complaining about slowness of computers.
눇Location good, not great. Close to Zoo and across street from Lucas Oil Stadium. Fairly peaceful.
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