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320 North Michigan Avenue, Chicago Loop, Chicago, IL 60601, United States of America
June 9, 2015
눉Made reservation 3 weeks before. check in was at 3pm, we got there at 4:30pm. Our room wasn't ready when we got there so we had to wait a half hour before it was ready. However, two couples behind us in line had no trouble being put right away in their rooms. Also found a child's dirty shirt and sunglasses under our sofa chair!!
June 7, 2015
눉They take money from your card without any permission. the room has been charged twice to my creditcard! Be alert with this hotel!!
June 7, 2015
눉The staff were nice enough but weren't able to answer basic tourist questions. The queen bed moved like a trundle. Every time we rolled over it rocked back and forth. It was so uncomfortable my husband got up at one am and tried to sleep at the desk. The hotel was very dusty. Literally dust webs on the divider walls above the bed and on the lamps. The room was described as a queen suite but there was no door on the bedroom for privacy and it was supposed to sleep four but the hide a bed couch was only a single. When I called to tell them I needed another bed they told me they were going to charge me another ten dollars on top of the fifteen they charged for early check in. We were only one hour early. When they finally brought me another bed the mattress was very dirty looking. I covered it with two sheets and a blanket. My fourteen year old woke up with a backache because it was so uncomfortable. In addition the air conditioning was very loud and rattled all night. We didn't even go down to breakfast because they quit serving at nine and we were all so exhausted we just wanted to leave. 3.8 is kind. I will not be staying there again.
눇The location of the hotel was reasonably good.
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